PrimeLoans
Verified Business
PrimeLoans
Verified Business
276 Reviews (last 12 months)
Responds in 14 hours 28 min
AI Review Summary
Based on recent customer reviews, PrimeLoans presents a deeply polarised customer experience. While individual agents frequently receive glowing praise for friendliness, patience, and professionalism, the business suffers from severe systemic failures in communication, payment processing, and process delivery. Customers consistently report approved loans where funds never arrive, duplicate debits with no refund, and near-total inability to reach support channels, creating widespread frustration and distrust.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents like Vuyo, Sinazo, Donnay, Ayanda, and Robyn are consistently praised as patient, professional, and proactive. When customers reach a human, the experience is often described as exceptional and personalised.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#21Ranked In Loans & Credit
14 hours 28 minutesAverage Time To Reply
10 NPSRecommended: Likely
Replied to 31% of negative reviews
Typically takes less than 15 hours 10 min to reply
TrustIndex
0
Score
Ranking
#21
in Loans & Credit
Avg Reply
14 hours 28 minutes
NPS Score
10
Recommended: Likely
Replied to 31% of negative reviews
Typically takes less than 15 hours 10 min to reply
Review Distribution
2.4|276 Reviews
May '25 - Apr '26
5(29.4%)
4(4%)
3(2.5%)
2(2.9%)
1(61.2%)
5(29.4%)
4(4%)
3(2.5%)
2(2.9%)
1(61.2%)
Recent reviews (276)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
L
Lynette
1 reviews | Active since Jan 2020
17 Mar 2026, 08:47
Loan got approved on 14March 2026, debicheck mandate approve but still today no funds reflect in my bank account
Loan got approved on 14March 2026, debicheck mandate approve but still today no funds reflect in my bank account.poor service delivery.via email spoke to a consultant,Jack but till today no responds😡
Helpful (0)
|Replies (0)L
Lynette
1 reviews | Active since Jan 2020
17 Mar 2026, 08:47
Loan got approved on 14March 2026, debicheck mandate approve but still today no funds reflect in my bank account
Loan got approved on 14March 2026, debicheck mandate approve but still today no funds reflect in my bank account.poor service delivery.via email spoke to a consultant,Jack but till today no responds😡
0
Replies (0)CM
Charlotte M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:07
Double Debit
Good morning my name is Charlotte MoyoID number 7107100093083. I spoke to Shanice Friday about a double debit that was done in my account. she promised to come back to me in an hour but never did. An amount of R1490.85 was deducted which was the correct amount then an amount of R1619.86. Please can I have a refund for this amount. I have been trying to get a hold of someone to help me but have not had a response since this morning, Not on your chatline, or e-mails. service is pathetic to say the least. You take people's money I think I am going to reach put to the ombudsman. I want my money.
Helpful (0)
|Replies (0)CM
Charlotte M
1 reviews | Active since Jan 2020
16 Mar 2026, 09:07
Double Debit
Good morning my name is Charlotte MoyoID number 7107100093083. I spoke to Shanice Friday about a double debit that was done in my account. she promised to come back to me in an hour but never did. An amount of R1490.85 was deducted which was the correct amount then an amount of R1619.86. Please can I have a refund for this amount. I have been trying to get a hold of someone to help me but have not had a response since this morning, Not on your chatline, or e-mails. service is pathetic to say the least. You take people's money I think I am going to reach put to the ombudsman. I want my money.
0
Replies (0)CM
Charlotte M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:01
Refund on double debit
I was debited twice on the 13th of March 2026, I was debited for the amount of R14920.85 which was the correct amount and then again for R1619.86 which I don't owe Primeloans. I contacted the support and was asked to send my statement, and they will come back to me in an hour. Nobody has come back to me since Friday. Shanice was supposed to come back to me in an hour and I am still waiting. I need my refund; Calls do not go through to their company they are not responding to my emails.
Helpful (0)
|Replies (0)CM
Charlotte M
1 reviews | Active since Jan 2020
16 Mar 2026, 07:01
Refund on double debit
I was debited twice on the 13th of March 2026, I was debited for the amount of R14920.85 which was the correct amount and then again for R1619.86 which I don't owe Primeloans. I contacted the support and was asked to send my statement, and they will come back to me in an hour. Nobody has come back to me since Friday. Shanice was supposed to come back to me in an hour and I am still waiting. I need my refund; Calls do not go through to their company they are not responding to my emails.
0
Replies (0)KK
Kelebogile K
1 reviews | Active since Jan 2020
14 Mar 2026, 12:12
Refund
I made a payment on the 4th of March 2026 . However they debited on the 13th , I need my refund back , I can’t make any call going through to their company they are not responding to my emails
Helpful (0)
|Replies (0)KK
Kelebogile K
1 reviews | Active since Jan 2020
14 Mar 2026, 12:12
Refund
I made a payment on the 4th of March 2026 . However they debited on the 13th , I need my refund back , I can’t make any call going through to their company they are not responding to my emails
0
Replies (0)HS
Hlengiwe S
1 reviews | Active since Jan 2020
14 Mar 2026, 06:49
Excellent service
The best service ever! quick service and very trustworthy thank you so much.
Helpful (0)
|Replies (0)HS
Hlengiwe S
1 reviews | Active since Jan 2020
14 Mar 2026, 06:49
Excellent service
The best service ever! quick service and very trustworthy thank you so much.
0
Replies (0)E
JS
Jabulane S
1 reviews | Active since Jan 2020
12 Mar 2026, 11:45
Number change a nightmare!!!
I got an email from them Monday to complete my loan application. I changed my number which was 0822969588 so now the portal is not allowing me to log into my profile. I've sent countless emails to change my number and am not getting nowhere!!! Can anyone of you guys please call me on 0624621637 URGENTLY PLEASE!
Helpful (0)
|Replies (0)JS
Jabulane S
1 reviews | Active since Jan 2020
12 Mar 2026, 11:45
Number change a nightmare!!!
I got an email from them Monday to complete my loan application. I changed my number which was 0822969588 so now the portal is not allowing me to log into my profile. I've sent countless emails to change my number and am not getting nowhere!!! Can anyone of you guys please call me on 0624621637 URGENTLY PLEASE!
0
Replies (0)