PrimeLoans
Verified Business
|2.7|271 Reviews (last 12 months)|Responds in 24h 31m
PrimeLoans
Verified Business
|2.7
271 Reviews (last 12 months)
Responds in 24h 31m
Scores reflect the Overall AI Score for each category
PrimeLoans
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PrimeLoans shows a sharply divided customer experience. When agents engage, customers praise speed and warmth, but a large volume of complaints centres on unresponsive support, unauthorised double debits, missing loan payouts after approved debicheck mandates, and delays in issuing paid-up letters or updating credit profiles.
Replied to 40% of negative reviews
Reply time on negative reviews: 25h 40m
TrustIndex
4.1
Ranking
#17
in Loans & Credit
Reply Time
24h 31m
NPS Score
10
Recommended: Likely
Replied to 40% of negative reviews
Reply time on negative reviews: 25h 40m
Sep '25 - Aug '26
Based on recent customer reviews, PrimeLoans shows a sharply divided customer experience. When agents engage, customers praise speed and warmth, but a large volume of complaints centres on unresponsive support, unauthorised double debits, missing loan payouts after approved debicheck mandates, and delays in issuing paid-up letters or updating credit profiles.
PrimeLoans's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named agents like Sinazo, Mishka, Vuyo, Ayanda, and Donnay receive strong praise for patience, professionalism, and resolving issues quickly. Customers describe these consultants as going the extra mile, particularly when escalations finally reach a human representative who takes ownership.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Good day I would like one of the agents to call me the lady that assist me last time miskha please I reapply for a loan and it's been pending for 5 hours now
1 reviews | Active since Mar 2026
Good day I would like one of the agents to call me the lady that assist me last time miskha please I reapply for a loan and it's been pending for 5 hours now
1 reviews | Active since Nov 2013
Stay away. Early debit dates, approval for months and suddenly declines due to "affordability and score". I will be taking this matter up with the NCR. You have placed me in a **** position after being a loyal, paying customer for months.
1 reviews | Active since Nov 2013
Stay away. Early debit dates, approval for months and suddenly declines due to "affordability and score". I will be taking this matter up with the NCR. You have placed me in a **** position after being a loyal, paying customer for months.
1 reviews | Active since May 2026
Thank you very much Miss Ayanda you have been a great help
1 reviews | Active since May 2026
Thank you very much Miss Ayanda you have been a great help
1 reviews | Active since Jul 2019
Third time taking a loan with PrimeLoans now, not once was I disappointed. The App is easy to navigate and payout of approved loans are effortless and quick. Ayanda is a very professional and helpful person and are always ontop of things.
1 reviews | Active since Jul 2019
Third time taking a loan with PrimeLoans now, not once was I disappointed. The App is easy to navigate and payout of approved loans are effortless and quick. Ayanda is a very professional and helpful person and are always ontop of things.
1 reviews | Active since Feb 2018
At first, I was frustrated because I made a manual payment and was also debited. However, after speaking to a very friendly agent who informed me that the refund would take 3–5 working days, I was pleasantly surprised to find that the money was returned to my account immediately after the call. I truly appreciate the quick and efficient service, especially since I didn’t expect such a fast resolution. Thank you for the excellent support!
1 reviews | Active since Feb 2018
At first, I was frustrated because I made a manual payment and was also debited. However, after speaking to a very friendly agent who informed me that the refund would take 3–5 working days, I was pleasantly surprised to find that the money was returned to my account immediately after the call. I truly appreciate the quick and efficient service, especially since I didn’t expect such a fast resolution. Thank you for the excellent support!
1 reviews | Active since May 2026
Very disappointed with PrimeLoans. I took out a loan and specifically selected the repayment date as 26 May 2026. After the loan was approved, I noticed the system showed 22 May 2026 instead. When a consultant phoned me, I immediately explained that I had selected the 26th and asked her to correct it. She told me not to worry because the 22nd was “only an initiation date” and assured me it would not affect the repayment date. Now PrimeLoans has attempted to debit my account on the 22nd, leaving my bank account in a negative balance! This is completely unacceptable and caused unnecessary financial stress because of incorrect information given by their consultant. I will never use PrimeLoans again and would not recommend their services to anyone.
1 reviews | Active since May 2026
Very disappointed with PrimeLoans. I took out a loan and specifically selected the repayment date as 26 May 2026. After the loan was approved, I noticed the system showed 22 May 2026 instead. When a consultant phoned me, I immediately explained that I had selected the 26th and asked her to correct it. She told me not to worry because the 22nd was “only an initiation date” and assured me it would not affect the repayment date. Now PrimeLoans has attempted to debit my account on the 22nd, leaving my bank account in a negative balance! This is completely unacceptable and caused unnecessary financial stress because of incorrect information given by their consultant. I will never use PrimeLoans again and would not recommend their services to anyone.
The most common complaint about PrimeLoans, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. While some customers receive funds within minutes, a recurring complaint involves approved loans with accepted debicheck mandates where no funds are deposited. Applications stall in 'pending' loops, and the advertised 15-minute payout often stretches to days with no status visibility.
PrimeLoans scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Loan Application (2.7); their weakest is Communication (1.6). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
PrimeLoans has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 271 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 25 hours 40 min. Hellopeter has tracked PrimeLoans across 276 total reviews. How is the TrustIndex calculated? →