Bad Technical Service

So bored and annoyed by the Boksburg branch, there is no sense of urgency whatsoever! you have to wait ages for an emailed quote, and that's after you call them 5 million times for someone to reply... they always say they are busy with customers in store, then why have so many email addresses that they hardly attend to? can they at least hire someone to deal with technical sales because the sales guys can be very rude and its disheartening having to buy from them.