First order not canceled while its appeared out of stock and requested for it to be canceled, since I went out for second option which is less price

I orderd a weave from adequate hair studio on the 13th of december and they rep**** on the 18th telling me that the weave is out of stock, I cant get it mind you there was an event i wanted to use it for, they asked me if I can get another one…then i went for the second option..the problem I am getting now I dont get my refund and the status on pay just now App is showing the first order with the first price which is higher then the second one…when I am trying to reach them I cant get them on the call, if Iam using their whattsapp number they are not assisting me.

I am so dissapointed with adequate hair studio, they service is bad they dont look out for us as customers.