WHEN WILL I GET MY PHONE BACK

i sent my phone in to get repaired a week and a half ago and i have not yet received any updates on whether my phone has been repaired or when it will be ready. A lady on the phone simply told it it will arrive "whenever". I am starting to wonder if i will ever get my phone back? Pathetic customer service. The main reason i bought this phone was for this service. I will definitely not be buying a Samsung product again