What is Adjust4sleep's biggest strength?

Adjust4sleep's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Installation technicians like Dylan, Morne, Randel, and Arrie are repeatedly praised by name for professionalism, friendliness, and patience. Customers consistently describe the end-to-end experience from sales demo to installation as exceptional.

What are the most common complaints about Adjust4sleep?

The most common complaint about Adjust4sleep, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Account Management. Customers report significant frustration with deposit refund delays and refusal to process returns. Pricing transparency before demos is criticised. Cancellation and refund policies are perceived as deliberately obstructive by affected customers.

Is Adjust4sleep trustworthy?

Adjust4sleep has a TrustIndex of 0 out of 10 on Hellopeter, based on 153 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 17 hours 37 min. Hellopeter has tracked Adjust4sleep across 492 total reviews. How is the TrustIndex calculated? →

Adjust4sleep Reviews | 4.8 stars

AI Review Summary

Based on recent customer reviews, Adjust4sleep delivers an overwhelmingly positive customer experience, anchored by exceptional installation staff and friendly, professional service from sales through delivery. The business earns strong praise for its Customer Service & Staff Quality (4.6) and Communication & Responsiveness (4.3). However, recurring complaints about refund handling and product warranty disputes surface in its Billing, Payments & Account Management (2.5) theme, presenting a notable risk area.

Top Strengths:

•Customer Service & Staff Quality: Installation technicians like Dylan, Morne, Randel, and Arrie are repeatedly praised by name for professionalism, friendliness, and patience. Customers consistently describe the end-to-end experience from sales demo to installation as exceptional.

Service Quality Ratings

MetricScoreIndustry AvgBest in Class

Customer Service

4.6

2.14.7 (Willowbrook Riser Recliners)

Coverage & Benefits

N/A

1.43.5 (AGS Health)

Communication

4.3

1.54.4 (AGS Health)

Billing & Payments

2.5

1.44.1 (AGS Health)

Claims Processing

Performance(last 12 months):

0Trustindex Rating

#14Ranked In Health & Medical

14h 46mReply Time

42 NPSLikely

Replied to 88% of negative reviews

Reply time on negative reviews: 17 hours 37 min

TrustIndex

Ranking

#14

in Health & Medical

Avg Reply

14h 46m

NPS Score

Recommended: Likely

Replied to 88% of negative reviews

Reply time on negative reviews: 17 hours 37 min

Review Distribution

4.8|153 Reviews

May '25 - Apr '26

5(93.2%)

4(2.1%)

3(0%)

2(0.7%)

1(4.1%)

5(93.2%)

4(2.1%)

3(0%)

2(0.7%)

1(4.1%)

Recent reviews (153)

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Popular mentions

Dylan Morne professional service friendly staff excellent service quick installation great product well explained on time refund refused no response

Jonker

1 reviews | Active since Jan 2020

17 Mar 2026, 13:04

Amazing service and ...

Amazing service and products from Healthcare Mobility, thank you very much.

Helpful (0)

|Replies (0)

Jonker

1 reviews | Active since Jan 2020

17 Mar 2026, 13:04

Amazing service and ...

Amazing service and products from Healthcare Mobility, thank you very much.

Replies (0)

Juanita

1 reviews | Active since Jan 2020

17 Mar 2026, 09:09

Very good job, thank...

Very good job, thank you to Morné and Robin very professional

Helpful (0)

|Replies (0)

Juanita

1 reviews | Active since Jan 2020

17 Mar 2026, 09:09

Very good job, thank...

Very good job, thank you to Morné and Robin very professional

Replies (0)

Attie

1 reviews | Active since Jan 2020

16 Mar 2026, 08:24

The service I received was top class, very professional

The service I received was top class, very professional. Thank you Robin and Morne

Helpful (0)

|Replies (0)

Attie

1 reviews | Active since Jan 2020

16 Mar 2026, 08:24

The service I received was top class, very professional

The service I received was top class, very professional. Thank you Robin and Morne

Replies (0)

Tersia R

1 reviews | Active since Jan 2020

14 Mar 2026, 12:08

Swak naverkoopdiens

Adjust4Sleep se verkope en diens wanneer daar n bed gekoop word is puik, maar hulle nadiensverkope is swak. Hulle het wel my kom sien, maar die probleem is steek nie opgelos nie...

Helpful (0)

|Replies (0)

Tersia R

1 reviews | Active since Jan 2020

14 Mar 2026, 12:08

Swak naverkoopdiens

Adjust4Sleep se verkope en diens wanneer daar n bed gekoop word is puik, maar hulle nadiensverkope is swak. Hulle het wel my kom sien, maar die probleem is steek nie opgelos nie...

Replies (0)

Maartens

1 reviews | Active since Jan 2020

14 Mar 2026, 10:27

Uitstekende diens gelewer

Uitstekende diens gelewer. Betyds vir afspraak en baie vriendelik en behulpsaam. Baie tevrede dankie.

Helpful (0)

|Replies (0)

Maartens

1 reviews | Active since Jan 2020

14 Mar 2026, 10:27

Uitstekende diens gelewer

Uitstekende diens gelewer. Betyds vir afspraak en baie vriendelik en behulpsaam. Baie tevrede dankie.

Replies (0)

Cecelia

1 reviews | Active since Jan 2020

11 Mar 2026, 13:13

Sagte gemaklike bed ...

Sagte gemaklike bed ek gaan vanaand lekker slaap dankie vir die mooi bed💥

Helpful (0)

|Replies (0)

Cecelia

1 reviews | Active since Jan 2020

11 Mar 2026, 13:13

Sagte gemaklike bed ...

Sagte gemaklike bed ek gaan vanaand lekker slaap dankie vir die mooi bed💥

Replies (0)

Margaretha

1 reviews | Active since Jan 2020

10 Mar 2026, 13:02

Both the Robin's wer...

Both the Robin's were very helpful thank you very much guys

Helpful (0)

|Replies (0)

Margaretha

1 reviews | Active since Jan 2020

10 Mar 2026, 13:02

Both the Robin's wer...

Both the Robin's were very helpful thank you very much guys

Replies (0)

Marlene

1 reviews | Active since Jan 2020

9 Mar 2026, 12:16

Baie goeie diens, vriendelik en baie geduldig

Baie goeie diens, vriendelik en baie geduldig. Baie baie dankie vir uitstekende diens

Helpful (0)

|Replies (0)

Marlene

1 reviews | Active since Jan 2020

9 Mar 2026, 12:16

Baie goeie diens, vriendelik en baie geduldig

Baie goeie diens, vriendelik en baie geduldig. Baie baie dankie vir uitstekende diens

Replies (0)

Adjust4sleep

Top Strengths:

Recent reviews (153)

Amazing service and ...

Amazing service and ...

Very good job, thank...

Very good job, thank...

The service I received was top class, very professional

The service I received was top class, very professional

Swak naverkoopdiens

Swak naverkoopdiens

Uitstekende diens gelewer

Uitstekende diens gelewer

Sagte gemaklike bed ...

Sagte gemaklike bed ...

Both the Robin's wer...

Both the Robin's wer...

Baie goeie diens, vriendelik en baie geduldig

Baie goeie diens, vriendelik en baie geduldig

Frequently Asked Questions About Adjust4sleep

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