unfair treatment and misleading information

Good Day

To whom it may concern kindly note that am not happy with Ms. Charlene Grant,

on the 11th of December 2023 around 15h28 Benoni snake Road & Devalt Highton road via Actonville Off Ramp Robot were off, i queued on traffic and when it was my turn, a white Hyundai grand i10 Registration CY 298-806 never stopped on the robot, drove over my rear left back wheel and back bumper on my silver golf Vw Cross Polo left airbag came out and her right front bumper hit my Polo .

We stopped she then confess that she was on the phone call, she never stopped at the robot as she was rushing to Pretoria Zambezi Adults words branch to her boss " Mr. John Myberg" was expecting her to report there at the Office, as she was from Carnival Mall with her Friend. During the incident scene while she was in shock at that moment then i asked her to calm down and call someone whom she will be comfortable with, as she explained that she do not trust black people informal settlement, then i had to calm her down so she can come out at the car, her friend arrived then he said we do not have to worry about the accident, she and him they know towing truck whom can assist with the insurance claim and towing services i must not worry with the situation.

Then I let them call the Towing truck 'Second Towing Service' from Brakpan 52 queen Ave, as they promised that they will assist with the insurance claiming and they will also take me to my place and she promised me that we will go to the police station the following morning to write accident statements as she was rushing to fetch her kids from school and she is not in a good state to write an accident statement.

Then I was surprised when she did not call me as promised in the morning, I had to call her to confirm the appointment as promised but she gave an excuse and said she already wrote a statement. So I had to go to Benoni police Station where she wrote an accident report and I found that in her incident report she said I am the one who hit her/wrong, i then had to also write a statement of what exactly happened, After i went to the towing service in Brakpan to check my car and i was advised to take it home as the statement are clashing because she reported falsely and I had to pay R6000 for my car to be released and also avoid storage fees.

On the 13th December I went to the Zambezi Pretoria Office to inform her Superior/Manager, and I did not find any help , even today no one contacted me regarding the accident. And no one has given me information about the insurance claim logged.

All i need is for my car to be fixed as Ms. Grant promised at the scene as she was wrong, i have attached pictures of the bumped cars and the incident reports i got at the police station.

Until today I have not heard from them as they promised that they sort out the matter immediately.

Kindly regards Mr Nkosana khosa 0844851296/ 0727344363