Poor customer service

On the 27th July 24 around 20h00 entrance 11 both parking machines were not working, operation was contacted to assist we were to go to the other entrance only to find the same issue, why must we be subjected to bad customer service after a long day with kids you stuck in the mall. Advance must take responsibility on servicing the8r machines and invest in good customer service with the money we contributing, I'm highly disgusted.