TS
Thabi S
Active since Oct 2020
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Appalling customer service response from Woolworths
Ref: WW-261131-C9X7M6 I raised a query about woolworths foil lunch bags I'm buying the secondtime for my son's and they cost R219,99 they don't come cheap, bad quality with a foil tearing apart and I compare with the pastel plain cooler lunch bag costs R259.99 the different is R40 and the quality of the foil it's disgusting, I bet I might get a better one in Chinese shop, which I will and comparison. The manager in her response doesn't address this issue, she response to the estimated months I bought it and there's nothing woolworths can do, how about you go to your supplier and research the paper foil, I'm disgusted by this response and the fact that the foil is design to keep drinks cooler but it's tearing because it's cheap paper foil. am extremely disappointed, as this level of quality is not what I expect from Woolworths, and it is particularly frustrating when cheaper alternatives offer better durability. Under the Consumer Protection Act, goods must be of good quality, durable, and fit for purpose. A child’s lunch bag that fails due to tearing insulation after short-term normal use does not meet this standard—especially when the same issue has occurred more than once.
0 replies
3 months ago
Pathetic customer service
Ref number: 1173134791 I am writing to express my dissatisfaction with the level of support I have received regarding my recent queries. The reference number mentioned above relates to a query I formally submitted to customer service. While it was acknowledged, there has been no further follow-up or resolution to date. Today, I contacted your call centre for assistance with activating the Health Pathway, as I had recently visited a dentist and wanted to ensure this was correctly reflected on the Discovery app. I should note that I currently have two Discovery apps downloaded, which already adds to the confusion. Unfortunately, the consultant I spoke with appeared unfami**** with how to assist me. I was placed on hold for nearly five minutes, after which the call was disconnected without any explanation or resolution. This experience gave the impression that the consultant did not know how to proceed and chose to end the call instead. Given Discovery’s reputation, I find this level of service disappointing. I would appreciate clarity on how to activate the Health Pathway correctly, as well as feedback on why my original query was not followed up. I trust this matter can be addressed promptly.
112 replies
11 months ago
Pathetic service
I was highly appalled about pathetic customer service from Multiserv dry cleaner in 14th Avenue checkers roodepoort, I requested to dry clean navy blue pants and they were return grey, I raised a query with them I was expected to give receipt, the dry cleaner takes strictly cash..no contact from them and head office.
0 replies
21 months ago
Poor customer service
On the 27th July 24 around 20h00 entrance 11 both parking machines were not working, operation was contacted to assist we were to go to the other entrance only to find the same issue, why must we be subjected to bad customer service after a long day with kids you stuck in the mall. Advance must take responsibility on servicing the8r machines and invest in good customer service with the money we contributing, I'm highly disgusted.
0 replies
21 months ago
Bad customer service
I am highly appalled and disgusted about mall of africa centre management, we waited at entrance 11 trying to pay, both machines out of service when we call on you pay point, your staff members telling to go to another level with long queue, the centre is aware it's end of the month they must beef up staff. Regards
0 replies
36 months ago
Appalling customer service
I lodged complain with smeg about my gas stove which was not catching heat, reference:557896, technician by the name of Happy avail themselves and I pail call out fee of 650 and confirmed that the stove need to be replaced with thermocouple and quotation will be send, after three days without any communication from smeg, I wrote an e-mail requesting quotation but still no reply, I took an effort contacted smeg using my ref number and the lady confirmed receiving my e-mail and she will request Kyle to contact, still no contact from him until I whatsapp him and promised to send me quotation same day but only sent after two days, I paid 480 for the part on the 29/04/23 but still no acknowledgement of POP, I contacted Kyle after 4 days of being mute, the lady called Annie with bad customer service advised me that the technician will be at my house4/05/23, I took a leave but no one came through, no communication from them, till to date I'm still waiting to date.
0 replies
52 months ago
TAKEALOT.COM POOR SERVICE
Im appalled by the low level service received fron takealot, I was expecting my items on the 16th jan and I keep on traking and was not ready for colection. I decided to contact their call centre spoke to Chuma and promised to contact the warehouse and give me feedback via e-mail or phone unfortunately that was not done, only received e-mail to rate their poor service without resolving my issue. Today is the 17th I've heard nothing from Takealot, my son need a reader which was paid for ref number: 100825658
0 replies
52 months ago
THANK YOU PIASON FOR EXCELLENT SERVICE
I would like to commend amazing customer service from Piason, he always goes extra mile to assist me with my mobile query and if he's not sure, he will research and still call me back
0 replies
52 months ago
AMAZING CUSTOMER SERVICE BY ZUKO SILEVANA
I would like to thank Zuko Silevana for always availing himself to assist me with academic queries, since commencing in Jan 2021, his been amazing n resolving my queries especially when student support is unavailable, he is always available. Zuko has a caring approach and he is a true professional. Please accept my gratitude towards him for the speedy, efficient services and superlative skills.
53 replies
53 months ago
Dr Errol Judelman & Dr Martha bindapersad radiology poor service
I'm appalled by the customer service I received from Lister x-ray radiology - Dr Errol Judelman & manitha bindapersad, I contacted the office for mammogram screening on the 7th Dec 21, the lady by the name of Lizo advised me that screening is done on Friday and she can give me a call on the 9th to confirm the time for the 10th. On the 9th I waited for cla call till I decided to call them, I spoke to a lady who promised to relate the message to Lizo and assured me she'll let Lizo return my call, lucky Lizo who returned my call, I advised her about my frustration on waiting for her call for my appointment. She advised me is difficult to confirm times because sometimes Dr might not be available, still she promised to call me before the end of business however no call, today I decided to call and pour my frustration about the poor service from this radiology to lady, who claimed to relate the matter to Lizo. I contacted flora life, Jan van rensburg, they were amazing and returned my call gave me appointment. It's very clear that the Dr and staff members they care less about their clients or maybe it's based in Joburg cbd and they have no interest of their clients..... Their customer service is PATHETIC!
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
1 (6.25%)
3 Star
1 (6.25%)
2 Star
0 (0%)
1 Star
13 (81.25%)