Poor network and pathetic customer service

My late husband, Jakkie Glad (the former director of ABDI) signed a contract with Laudin Cloete on the 15th of August 2018 for renting advanced Telkom network equipment. However, Jakkie send numerous emails starting soon after, to them complaining about the landlines not working and calls not coming through due to poor network connections. This resulted in poor customer service, because our customers could not reach us, they thought the shop was closed and we couldn’t issue invoices on time because of the poor network. I have contacted Laudin on … to inform him about the passing away of my husband and he said that I should settle the account and pay R17 826.81 asap as we still have another 11 months contract. So, I told him that it was unfair of him to make such request since there was no feedback on the complaints that were laid on numerous occasions when Jakkie was still alive. My business is not doing so well and I can’t afford to pay such a big amount of money. They cheated on me because they never bothered to assist my husband when he needed them and now they want money from me because he is not here to speak for himself.

My request is for them to come and remove the equipment and cancel the contract with immediate effect as I cant afford to pay the outstanding balance. The business is not doing well since my husband passed on as he was the one running the business, doing the electrical jobs and a breadwinner.

If requested the signed contract from Laudin on numerous occasions, without getting any feedback from him or Advanced Telecoms.

This is extremely poor customer service from them and unacceptable. This issue has gone on for far too long!!