Kwikot Warranty is a Complete **** – They Admitted to 3,500 Faulty Units and Still Refused to Fix Mine

I am writing this to warn every homeowner and contractor in South Africa: Do NOT buy a Kwikot geyser. Their "warranty" is nothing but a marketing gimmick, and their aftersales service is an exercise in pure arrogance.

In April 2025, I invested in a brand-new 200-litre Kwikot geyser. It lasted less than a year before the element burnt out. I immediately contacted their warranty and repairs department, assuming that since the unit was still under warranty, this would be a simple fix.

They sent technicians out twice to look at the unit. They removed the element and gave me a list of excuses that can only be described as a "dog ate my homework" level of deflection. They blamed "water quality in Pretoria" and then tried to claim "human error" during installation. Let me be clear: I used a qualified plumber and electrician to install my geysers. The installation was perfect.

Here is where the story reveals the true ****. I spoke to a representative named Johan from Kwikot. In an attempt to justify their refusal to repair my geyser, Johan actually admitted to me that they currently have 3,500 Kwikot geyser elements that have burnt out under warranty. 3,500!

When I expressed my shock, his response was effectively, "Imagine if we had to repair all 3,500 at our own cost." Yes, Johan, that is exactly what a warranty is supposed to do. You cannot market a product, sell it as durable, and then refuse to fix it because you sold too many faulty units and it hurts your profit margins.

I pointed out the obvious to him: "So your geysers must be faulty then if 3,500 of them are burning out under warranty, and you are refusing to fix them." He had no answer.

I told him I would escalate the matter. I sent a detailed written email outlining the conversation and the fault. To no surprise, I never received a reply. They completely ghosted me.

They left me with no choice. I had to pay out of my own pocket to replace the element myself.

Kwikot, shame on you. You do not honor your agreements. You are arrogant, and you are knowingly selling faulty products while refusing to take accountability. I will never buy a Kwikot product again, and I urge anyone reading this to support literally any other manufacturer who actually stands behind their work. If you have a Kwikot, pray it doesn't break, because their "warranty" is worthless.