Bad service and no responses to complaint

We visited this spa for a full body massage on the 13\01\2018 at 16.00. We were quoted a price of R 650.00 each by the manager, Vasha when we made the booking. Having visited many different spa's global I have to say that this was the worse experience that I have had. Both the the******s that we had basically gave us a body rub and not a massage, further they spoke and whispered during the entire 1 hour, there was also a lot of space and times when they were not massaging us but rather gesturing with hand signals to each other. We contacted the manager Vasha this morning who promised to get back to us, however 12 hours later we have not been advised anything.