Last resort for a reply

On arrival at aesthetic event spa they had not written down our booking but confirmed on email we were booked. They said we had cancelled which was rubbish as all communication was done via email . I showed them the emails to which the lady then apologised and said they were running an hour late. So patiently we waited. We then were not offered gowns and told there was none left out in deprecate rooms and cut from 4 treatments to 3. We paid an absolute fortune never got offered anything to drink .. Nor we're we shown any of the facilitates. When I complained we were given such attitude by the assistant manager saying that due to my mistake it cost all the staff an inconvenience.. I then emailed the spa to ask if a manager/owner could contact me and still haven't had a reply .. I am highly disappointed with the spa because I am a salon owner myself and if such thing had happened I would have rather explained the problem to the client and asked if they would be able to come back next week .. And stated that today we can offer a treatment and use of facilities. Just made us feel more welcome .