Based on recent customer reviews, Affinity Health delivers a strongly positive customer service experience driven by named, praised consultants and fast WhatsApp support. However, recurring frustrations around pre-authorisation delays, coverage transparency, billing disputes, and claims processing temper the overall picture. The business excels in day-to-day service interactions but faces significant criticism when members need urgent medical care or try to use hospital benefits.
Top Strengths:
- •Customer Service & Staff Quality: Customers consistently name and praise individual agents like Dimpho Pule, Leigh-Anne Andrews, Brandon Singh, Gabriel M, and Eunicia for friendly, patient, and efficient service across WhatsApp and phone channels.
Replied to 81% of negative reviews
Typically takes less than 3 hours 12 min to reply
TrustIndex
9.8
Score
Ranking
#1
in Health & Medical
Avg Reply
0.0
Hours
NPS Score
46
Recommended: Likely
Replied to 81% of negative reviews
Typically takes less than 3 hours 12 min to reply
May '25 - Apr '26
Recent reviews (2,492)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Hey I will Like to Thank Dumpo Pule for the great service 💯
Hey I will Like to Thank Dumpo Pule for the great service 💯.Dumpo Pule explained everything clearly and I understand 💯, that made me happy .I am grateful for Dumpo's help
1 reviews | Active since Jan 2020
Hey I will Like to Thank Dumpo Pule for the great service 💯
Hey I will Like to Thank Dumpo Pule for the great service 💯.Dumpo Pule explained everything clearly and I understand 💯, that made me happy .I am grateful for Dumpo's help
1 reviews | Active since Jan 2020
Terrible Service
I cannot stress enough how completely useless the Affinity Health App and their WhatsApp support platform are. The app is essentially non-functional. You can download it, but that’s about all you can do. Almost every option you click on redirects you to a YouTube video instead of actually allowing you to use the service you’re paying for. It defeats the entire purpose of having an app in the first place. The WhatsApp support is just as bad—messages are simply ignored, leaving you with no assistance when you actually need help. For a healthcare provider, this level of service is unacceptable. Overall, this has been an extremely frustrating and disappointing experience. Based on this, I would strongly advise others to avoid Affinity Health.
1 reviews | Active since Jan 2020
Terrible Service
I cannot stress enough how completely useless the Affinity Health App and their WhatsApp support platform are. The app is essentially non-functional. You can download it, but that’s about all you can do. Almost every option you click on redirects you to a YouTube video instead of actually allowing you to use the service you’re paying for. It defeats the entire purpose of having an app in the first place. The WhatsApp support is just as bad—messages are simply ignored, leaving you with no assistance when you actually need help. For a healthcare provider, this level of service is unacceptable. Overall, this has been an extremely frustrating and disappointing experience. Based on this, I would strongly advise others to avoid Affinity Health.