Affinity Life
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Affinity Life
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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koketso L
1 reviews | Active since Apr 2026
21 Apr 2026, 12:53
Claim Denied Due to Company Error
I am extremely disappointed with my experience with Affinity Funeral following the passing of my mother in may 2025.My late mother had maintained funeral policies with the company since 2015, with premiums consistently paid via debit order without any issues up until March 2025. However, in April 2025, no deduction was made. This was not due to any fault on her part, as the debit order arrangement placed the responsibility on the company to process the payment. Despite this long-standing payment history, Affinity Funeral declined the claim on the basis of a single missed premium. This decision is both unfair and unreasonable, particularly given that the missed payment resulted from their own failure to deduct the funds. As a result, my family and I were forced to cover the full funeral costs ourselves, placing us under significant financial strain during an already difficult and emotional time. I have made multiple attempts to resolve this matter through their customer service channels, but unfortunately, the issue remains unresolved and the assistance provided has been unsatisfactory. I do have bank statements that support my claim and demonstrate a consistent payment history. I would strongly caution others to carefully review their policies and ensure that payments are being processed correctly, as this experience has highlighted serious concerns regarding reliability and accountability. I hope that Affinity Funeral will urgently investigate this matter, provide a clear explanation, and take the necessary steps to resolve the situation fairly.
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koketso L
1 reviews | Active since Apr 2026
21 Apr 2026, 12:53
Claim Denied Due to Company Error
I am extremely disappointed with my experience with Affinity Funeral following the passing of my mother in may 2025.My late mother had maintained funeral policies with the company since 2015, with premiums consistently paid via debit order without any issues up until March 2025. However, in April 2025, no deduction was made. This was not due to any fault on her part, as the debit order arrangement placed the responsibility on the company to process the payment. Despite this long-standing payment history, Affinity Funeral declined the claim on the basis of a single missed premium. This decision is both unfair and unreasonable, particularly given that the missed payment resulted from their own failure to deduct the funds. As a result, my family and I were forced to cover the full funeral costs ourselves, placing us under significant financial strain during an already difficult and emotional time. I have made multiple attempts to resolve this matter through their customer service channels, but unfortunately, the issue remains unresolved and the assistance provided has been unsatisfactory. I do have bank statements that support my claim and demonstrate a consistent payment history. I would strongly caution others to carefully review their policies and ensure that payments are being processed correctly, as this experience has highlighted serious concerns regarding reliability and accountability. I hope that Affinity Funeral will urgently investigate this matter, provide a clear explanation, and take the necessary steps to resolve the situation fairly.
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Kagiso M
1 reviews | Active since Apr 2018
24 Oct 2025, 15:54
RUN AWAY FROM BEFORE YOU CRY FROM -AFFINITY PRODUCTS (LIFE, INSURANCE, MEDICAL, & FUNERAL)
Its been 5 months my Uncle has passed away, a loyal and long standing customer of Affinity Funerla, disabled SASSA reciepent who ensured every month he pays his two Affinity funeral products (R10 000 and R20 000) We have have submitted all the required documents for both policies, with the R10K policy being told he opened it on the 12 May 2025 the day he passed and and such they cant pay us the money (bare in mind he opened this policy over a 2 years ago and I submitted all the bank statements to show the debit order, but we still failed so we are ****med the R10K. For the R20K policy Affinity could not locate a beneficiary and requested we get a Letter of Authority to claim the R20K, we thus submitted everything the required and still we have not received the fund, when we make follows up we are send from pillar to post with no answer, no response and no feedback. All the want is for the 12 Nov to arrive so that the policy becomes stale. Funny how this country is run hey. I STILL SAY TO FELLOW SOUTH AFRICAN WHO HAVE LIFE, MEDICAL,INSURANCE AND EVEN FUNERAL WITH AFFINITY. YOU WILL CRY ONE DAY, TRUST ME. YOU WILL CRY WITH NO ONE TO HELP YOU. THEN YOU WILL KNOW WHY ITS BEST TO TRUST LONG EXISTING AND REPUTABLE COMPANIES AND AVOID THIS NEW FLIGHT BY NIGHTS OFFERING CHEAP AFFORDABLE PRODUCTS.
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|Replies (0)KM
Kagiso M
1 reviews | Active since Apr 2018
24 Oct 2025, 15:54
RUN AWAY FROM BEFORE YOU CRY FROM -AFFINITY PRODUCTS (LIFE, INSURANCE, MEDICAL, & FUNERAL)
Its been 5 months my Uncle has passed away, a loyal and long standing customer of Affinity Funerla, disabled SASSA reciepent who ensured every month he pays his two Affinity funeral products (R10 000 and R20 000) We have have submitted all the required documents for both policies, with the R10K policy being told he opened it on the 12 May 2025 the day he passed and and such they cant pay us the money (bare in mind he opened this policy over a 2 years ago and I submitted all the bank statements to show the debit order, but we still failed so we are ****med the R10K. For the R20K policy Affinity could not locate a beneficiary and requested we get a Letter of Authority to claim the R20K, we thus submitted everything the required and still we have not received the fund, when we make follows up we are send from pillar to post with no answer, no response and no feedback. All the want is for the 12 Nov to arrive so that the policy becomes stale. Funny how this country is run hey. I STILL SAY TO FELLOW SOUTH AFRICAN WHO HAVE LIFE, MEDICAL,INSURANCE AND EVEN FUNERAL WITH AFFINITY. YOU WILL CRY ONE DAY, TRUST ME. YOU WILL CRY WITH NO ONE TO HELP YOU. THEN YOU WILL KNOW WHY ITS BEST TO TRUST LONG EXISTING AND REPUTABLE COMPANIES AND AVOID THIS NEW FLIGHT BY NIGHTS OFFERING CHEAP AFFORDABLE PRODUCTS.
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