AM
Afri mobile
Unclaimed Business
AM
Afri mobile
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Afri mobile receives overwhelmingly negative feedback centred on unauthorised debit order deductions and failure to deliver ordered devices. Customers consistently report being charged for phones they never received, with attempts to cancel contracts or reverse payments proving unsuccessful. Communication is a critical pain point, as multiple reviewers describe being unable to reach managers, accounts departments, or receive any response via phone, email, or WhatsApp. Refund requests go unresolved for extended periods. One positive review praised an individual agent for exceptional service.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Afri mobile
Based on recent customer reviews, Afri mobile receives overwhelmingly negative feedback centred on unauthorised debit order deductions and failure to deliver ordered devices. Customers consistently report being charged for phones they never received, with attempts to cancel contracts or reverse payments proving unsuccessful. Communication is a critical pain point, as multiple reviewers describe being unable to reach managers, accounts departments, or receive any response via phone, email, or WhatsApp. Refund requests go unresolved for extended periods. One positive review praised an individual agent for exceptional service.
Afri mobile has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Afri mobile across 25 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
JR
Johan R
1 reviews | Active since Jan 2020
26 Jan 2026, 16:48
Afri Mobile, no feedback or assistance
It is more than a year ago that I requested assistance from Afr mobile. According to my partner she never signed any agreement with them. Yet, they debited her bank account on 25/26 April 2025 with the amount of R841,00 without her consent. Several communications were sent to Afri Mobile with no feedback or assistance. Please urgently tend to this matter.
Helpful (0)
|Replies (0)JR
Johan R
1 reviews | Active since Jan 2020
26 Jan 2026, 16:48
Afri Mobile, no feedback or assistance
It is more than a year ago that I requested assistance from Afr mobile. According to my partner she never signed any agreement with them. Yet, they debited her bank account on 25/26 April 2025 with the amount of R841,00 without her consent. Several communications were sent to Afri Mobile with no feedback or assistance. Please urgently tend to this matter.
0
Replies (0)TB
ES
Edwin S
1 reviews | Active since Jan 2020
22 Jul 2025, 14:31
Refund
I’ve been waiting for my refund this company even now I haven’t received it since I told them I want my money back and the only thing I’ve been told since is that accounts it’s busy with it and that was when I called them cause I didn’t want there phone
Helpful (0)
|Replies (0)ES
Edwin S
1 reviews | Active since Jan 2020
22 Jul 2025, 14:31
Refund
I’ve been waiting for my refund this company even now I haven’t received it since I told them I want my money back and the only thing I’ve been told since is that accounts it’s busy with it and that was when I called them cause I didn’t want there phone
0
Replies (0)JR
Johan R
1 reviews | Active since Jan 2020
25 Jun 2025, 21:11
Afri Mobile frustration
My partner have been struggling with communication and especially feedback on a query she lodged with Afrimob. According to her she cancelled the debit order with her bank and her bank confirmed that the debit order was cancelled. Three days later Afrimob again deducted an amount from her bank account. According to her she never signed any contract with Afrimob. She is very frustrated as she mentioned that she never gave Afrimob any permission and confirmation to deduct payments from her account. She mentioned that this has been a struggle for several months. She mentioned that no one ever responds to her queries or provide her with any feedback. She is absalutely devastated and frustrated and request Afrimob to respond to her as soon as possible.
Helpful (0)
|Replies (0)JR
Johan R
1 reviews | Active since Jan 2020
25 Jun 2025, 21:11
Afri Mobile frustration
My partner have been struggling with communication and especially feedback on a query she lodged with Afrimob. According to her she cancelled the debit order with her bank and her bank confirmed that the debit order was cancelled. Three days later Afrimob again deducted an amount from her bank account. According to her she never signed any contract with Afrimob. She is very frustrated as she mentioned that she never gave Afrimob any permission and confirmation to deduct payments from her account. She mentioned that this has been a struggle for several months. She mentioned that no one ever responds to her queries or provide her with any feedback. She is absalutely devastated and frustrated and request Afrimob to respond to her as soon as possible.
0
Replies (0)TP
TP
Tandy P
1 reviews | Active since Jan 2020
19 Jun 2025, 11:32
Cell phone company
Afrimobile service is shocking and very poor. No idea of giving customer satisfaction. I have been waiting 5 business days for a response from the manager and the account department. Even no response on the what's app .
Helpful (0)
|Replies (0)TP
Tandy P
1 reviews | Active since Jan 2020
19 Jun 2025, 11:32
Cell phone company
Afrimobile service is shocking and very poor. No idea of giving customer satisfaction. I have been waiting 5 business days for a response from the manager and the account department. Even no response on the what's app .
0
Replies (0)NL
Nthabeleng L
1 reviews | Active since Jan 2020
6 May 2025, 18:43
Breach of agreement
Hey guys I don't know how many times I have been complaining about this **** company called Afri mobile these people are ****mers I have been ****med they are deducting but I don't have the phone I ordered I'm tired of pay for something I don't have I want my money back I'm no longer interested I'm even thinking of a lawsuit...😭😭😭
Helpful (0)
|Replies (0)NL
Nthabeleng L
1 reviews | Active since Jan 2020
6 May 2025, 18:43
Breach of agreement
Hey guys I don't know how many times I have been complaining about this **** company called Afri mobile these people are ****mers I have been ****med they are deducting but I don't have the phone I ordered I'm tired of pay for something I don't have I want my money back I'm no longer interested I'm even thinking of a lawsuit...😭😭😭
0
Replies (0)