Product not as advertised to be

I bought a dress from them via Zando, but I was disappointed at the fact that in the pictures it had a belt and the one I receive it didn’t have. The dress was also longer than what expected as it said is a mini above the knee type of dress. Lastly it is torn. I contacted the Africa Fashion House, they said they will send the driver to come collect but nothing has happened yet. It’s been a week already and ofcos I ordered this dress cause I need to wear it somewhere.