Abuse of power

I am writing to formally lodge a complaint against Africa Mobile regarding what I believe to be grossly negligent and potentially ******** conduct in their handling of my account.

Despite consistent monthly debits from my bank account by Africa Mobile, my account has now been handed over to a debt collection agency (Nudebt) without any communication, justification, or access to account records.

Over the past year, I have made multiple written requests for a detailed statement of account, yet I have not received a single response or explanation. This lack of transparency and accountability is deeply concerning.

To date:

I have not been provided with any account statements, balances, or transactional breakdowns.

My bank account continues to be debited monthly by Africa Mobile.

My account was handed over to Nudebt without notice, any explanation, or proof of outstanding debt.

This conduct appears to be a violation of the Consumer Protection Act, as it undermines my right to:

Fair and honest dealing

Timely and accurate account information

Protection from aggressive or unjust debt collection practices

I respectfully request your office’s urgent intervention and assistance in addressing the following:

A full investigation into the conduct of Africa Mobile in this matter.

Immediate suspension of all collection activities by Nudebt until the matter is resolved.

A full and itemised account statement from Africa Mobile covering the period in dispute.

A formal written explanation as to why the account was handed over without prior notification or proper communication.

A formal apology for the distress, inconvenience, and reputational harm caused.