Africa Mobile
Claimed Business
Africa Mobile
Claimed Business
117 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Africa Mobile presents a deeply polarised customer experience. While certain named agents receive glowing praise for going the extra mile, the business is plagued by recurring billing disputes, unauthorised debits, undelivered devices, and near-total communication breakdowns. Customers consistently describe feeling ignored, financially exploited, and unable to reach anyone when problems arise, resulting in widespread frustration and distrust.
Top Strengths:
- •Customer Service & Support Quality: Several named agents including Tirelo, Lebogang, Elrike, and Zee receive enthusiastic praise for being responsive, friendly, and going above and beyond. When customers reach the right person, resolution can be swift and satisfying.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
68 hours 40 minutesAverage Time To Reply
-75 NPSRecommended: Unlikely
Replied to 13% of negative reviews
Typically takes less than 73 hours 26 min to reply
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
Avg Reply
68 hours 40 minutes
NPS Score
-75
Recommended: Unlikely
Replied to 13% of negative reviews
Typically takes less than 73 hours 26 min to reply
Review Distribution
2.5|117 Reviews
May '25 - Apr '26
5(27.7%)
4(4.3%)
3(0%)
2(2.1%)
1(66%)
5(27.7%)
4(4.3%)
3(0%)
2(2.1%)
1(66%)
Recent reviews (117)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Katlego M
1 reviews | Active since Jan 2020
14 Mar 2026, 09:15
vmjiako@gmail.com
I would like to raise awareness about my experience with Africa Mobile. I was initially informed that my application for a mobile phone was approved and was asked to make a payment. However, after waiting for delivery and following up several times, I was later told that my ID had been reported as missing or ******. This was surprising since the application had already been approved. The process has been very disappointing and unprofessional. I advise others to exercise caution when dealing with their services.
Helpful (0)
|Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
14 Mar 2026, 09:15
vmjiako@gmail.com
I would like to raise awareness about my experience with Africa Mobile. I was initially informed that my application for a mobile phone was approved and was asked to make a payment. However, after waiting for delivery and following up several times, I was later told that my ID had been reported as missing or ******. This was surprising since the application had already been approved. The process has been very disappointing and unprofessional. I advise others to exercise caution when dealing with their services.
0
Replies (0)PN
Phillip N
1 reviews | Active since Jan 2020
13 Mar 2026, 18:38
I want my refund
I actually want my refund it bee byn a year now they saying my refund would reflect within 7 working days.I think this company is a **** and people should know about it before falling into ****s.I want my money I haven't recieved my device but you deducted your money and now when I want it back you havent pay it Back can I be contacted and be assisted cz it a huge amount of money and someone must take accountability for it
Helpful (0)
|Replies (0)PN
Phillip N
1 reviews | Active since Jan 2020
13 Mar 2026, 18:38
I want my refund
I actually want my refund it bee byn a year now they saying my refund would reflect within 7 working days.I think this company is a **** and people should know about it before falling into ****s.I want my money I haven't recieved my device but you deducted your money and now when I want it back you havent pay it Back can I be contacted and be assisted cz it a huge amount of money and someone must take accountability for it
0
Replies (0)HB
Hannah B
1 reviews | Active since Jan 2020
13 Mar 2026, 06:21
Very poor customer care24HR Notice:Mr/s Boshoff.Urgent pmt required on ur Africa Mobile acc. Pay @ABSA Acc 4058482402 Ref:ND2010043561 Tel 0877580646
Ive been with them from 3years now and suddenly they send me sms to say I owe them R1680 because I have fallen behind on payments but the debit orders go through each month.tried to contact them but absolutely no luck!!!!
Helpful (0)
|Replies (0)HB
Hannah B
1 reviews | Active since Jan 2020
13 Mar 2026, 06:21
Very poor customer care24HR Notice:Mr/s Boshoff.Urgent pmt required on ur Africa Mobile acc. Pay @ABSA Acc 4058482402 Ref:ND2010043561 Tel 0877580646
Ive been with them from 3years now and suddenly they send me sms to say I owe them R1680 because I have fallen behind on payments but the debit orders go through each month.tried to contact them but absolutely no luck!!!!
0
Replies (0)TM
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CB
Chris B
1 reviews | Active since Jan 2020
1 Mar 2026, 21:15
Africa mobile doing people in
I pay every month but now i get calls from dept collecters tha i allegetly owes then alot off money And the othet thing i wass sepose to upgraded in december on my 1conyract and my other phone got ****** a wile ago and need a new phone byt the dont want to send a new one as i have an all inclusive pacage i pay for
Helpful (0)
|Replies (0)CB
Chris B
1 reviews | Active since Jan 2020
1 Mar 2026, 21:15
Africa mobile doing people in
I pay every month but now i get calls from dept collecters tha i allegetly owes then alot off money And the othet thing i wass sepose to upgraded in december on my 1conyract and my other phone got ****** a wile ago and need a new phone byt the dont want to send a new one as i have an all inclusive pacage i pay for
0
Replies (0)MM
Moleboheng M
1 reviews | Active since Jan 2020
18 Feb 2026, 06:01
They suck
It's a very bad company, where every month you have to beg for services, your data, your monthly airtime. You don't get any statement even if you want to settle the account you'll never get help. I always have to report them to get my monthly benefits
Helpful (0)
|Replies (0)MM
Moleboheng M
1 reviews | Active since Jan 2020
18 Feb 2026, 06:01
They suck
It's a very bad company, where every month you have to beg for services, your data, your monthly airtime. You don't get any statement even if you want to settle the account you'll never get help. I always have to report them to get my monthly benefits
0
Replies (0)MN
Musawakhe N
1 reviews | Active since Jan 2020
13 Feb 2026, 18:19
Abuse of power
I am writing to formally lodge a complaint against Africa Mobile regarding what I believe to be grossly negligent and potentially ******** conduct in their handling of my account. Despite consistent monthly debits from my bank account by Africa Mobile, my account has now been handed over to a debt collection agency (Nudebt) without any communication, justification, or access to account records. Over the past year, I have made multiple written requests for a detailed statement of account, yet I have not received a single response or explanation. This lack of transparency and accountability is deeply concerning. To date: I have not been provided with any account statements, balances, or transactional breakdowns. My bank account continues to be debited monthly by Africa Mobile. My account was handed over to Nudebt without notice, any explanation, or proof of outstanding debt. This conduct appears to be a violation of the Consumer Protection Act, as it undermines my right to: Fair and honest dealing Timely and accurate account information Protection from aggressive or unjust debt collection practices I respectfully request your office’s urgent intervention and assistance in addressing the following: A full investigation into the conduct of Africa Mobile in this matter. Immediate suspension of all collection activities by Nudebt until the matter is resolved. A full and itemised account statement from Africa Mobile covering the period in dispute. A formal written explanation as to why the account was handed over without prior notification or proper communication. A formal apology for the distress, inconvenience, and reputational harm caused.
Helpful (0)
|Replies (0)MN
Musawakhe N
1 reviews | Active since Jan 2020
13 Feb 2026, 18:19
Abuse of power
I am writing to formally lodge a complaint against Africa Mobile regarding what I believe to be grossly negligent and potentially ******** conduct in their handling of my account. Despite consistent monthly debits from my bank account by Africa Mobile, my account has now been handed over to a debt collection agency (Nudebt) without any communication, justification, or access to account records. Over the past year, I have made multiple written requests for a detailed statement of account, yet I have not received a single response or explanation. This lack of transparency and accountability is deeply concerning. To date: I have not been provided with any account statements, balances, or transactional breakdowns. My bank account continues to be debited monthly by Africa Mobile. My account was handed over to Nudebt without notice, any explanation, or proof of outstanding debt. This conduct appears to be a violation of the Consumer Protection Act, as it undermines my right to: Fair and honest dealing Timely and accurate account information Protection from aggressive or unjust debt collection practices I respectfully request your office’s urgent intervention and assistance in addressing the following: A full investigation into the conduct of Africa Mobile in this matter. Immediate suspension of all collection activities by Nudebt until the matter is resolved. A full and itemised account statement from Africa Mobile covering the period in dispute. A formal written explanation as to why the account was handed over without prior notification or proper communication. A formal apology for the distress, inconvenience, and reputational harm caused.
0
Replies (0)