Absolutely Appalling Customer Service | Africa Mobile

I am writing this review out of sheer frustration after weeks of being ignored and mistreated as a paying customer. WhatsApp Support is a Joke — Their WhatsApp channel takes a minimum of 3 days to respond, and when they finally do, they selectively ignore your queries. You are left repeating yourself over and over with zero resolution. No Data or Airtime After Payment — I paid for my phone and it has now been over two weeks and I have still not received my data and airtime allocation. A full two weeks — and counting. This is a basic contractual obligation that Africa Mobile has simply failed to honour. Handed Over to Debt Collectors Despite Proof of Payment — This is the most outrageous part. After making full payment, I submitted my proof of payment to Africa Mobile. Despite this, they proceeded to hand me over to an external debt collection agency. This is not only unacceptable — it is potentially ******** and damaging to my credit profile. Africa Mobile's customer service is not just poor — it is non-existent. They take your money, fail to deliver your services, and then pursue you for a debt you have already settled. I would strongly caution any potential customer against signing up with this provider. I expect immediate resolution: delivery of my outstanding data and airtime allocation, and the immediate recall of my account from the debt collectors, with written confirmation.