I want my refund

I actually want my refund it bee byn a year now they saying my refund would reflect within 7 working days.I think this company is a **** and people should know about it before falling into ****s.I want my money I haven't recieved my device but you deducted your money and now when I want it back you havent pay it Back can I be contacted and be assisted cz it a huge amount of money and someone must take accountability for it