Africa Stay - WORST EXPERIENCE - ZANZIBAR- BELA VISTA

I booked accommodation with Africa Stay. Worst experience of my life. After a hard year of work. Saving every cent for a vacation. I was messes around from the start. I booked the accommodation at a resort in Zanzibar called Azoa. I had to pay R10000 deposit which I paid. The booking was made. One mnth later I recieved a call from there agent saying the accommodation is no longer available. This is now going on end November where now I must panic for accommodation as it's peak season. The agent then referred me to Bela Vista Nightmare!!!! He told me that this is a 4 star. Well organized hotel that is central and I will get full board at same rate. He said it was a great location. Huge disappointment . We arrive at this resort, No reception. A register and A counter. No security gate. Just a rondavel with a register. I was convinced I was at the wrong place. I asked for the manager. The manager introduced herself She then tells me I was only expected to check in next day. Has only 1 room. She then put us in a room. No water.. No power. Door did not lock. Room was reaking of new cement. Sand from cement on beds. No blankets but a sheet. Only 1 double bed that I had to share with my 19yr son. I had told agents that it was 2 beds. After a long flight I was exhausted!! Arrived at this run down, dirty hotel. This is not a holiday! It was a nightmare!! Based at the bottom of island in a fishing location. No security! We felt totally unsafe. I reported it to Africa stay. The agent spoke to manager. The following day. I was moved to another room. Room was better. But definately a 2 star. I was taken for a ride with Africa stay This room was clean and better. Only to find. No power at night. No aircon working. The power went out at 10 pm. Causing glitches on aircon through out the night. The 2nd evening not being able to sleep. Exhausted! The food at the resort was disgusting. The location is fat from all tourist destinations. Travel is expensive due to this. After the 3rd day my son fell sick from food. And I had to book a flight back home. I booked a transfer to airport. Which did not a arrive. Totally disgusted at there response to my experience. Paid R70 000 for a disaster!! The photos on the sire are nothing like the rooms. False advertising. All inclusive meals. Full package - only to find a buffet of fish. Veg. Pasta daily. Food was disgusting Once I returned home. I sent a email to Afrca stay. There response not dealt with as if I the customer was at fault! The company made our I was the issue. This is a concern and is in process of being dealt with.