Unhappy client.

Good day I spoke to a lady by the name of nontuthuko regarding my claim they sent us an email stating they will pay us out based on their assessors quote. However when they sent the document for us to sign it displayed our quote we claiming for and shows deductions. It's not a detailed document their assessors quote they paying us based on is not appearing as well I asked for their assessors quote to be sent to me they refused after I sent them my quotes they requested. As a financial advisor this is not treating clients with honesty and integrity. All we want is a document stating the payout is based on their quote not what we claimed as the 70% payout was calculated on their quote.the amount should be in the settlement letter...can I get the assessors quote from my insurance as well?