AF
African Furniture Removals
Claimed Business
Transportation & Logistics|2.6|12 Reviews (last 12 months)|This business does not respond to reviews
AF
African Furniture Removals
Claimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, African Furniture Removals receives deeply polarised feedback. Satisfied customers praise competitive pricing, fast quoting, professional wrapping, and friendly communication. However, a significant majority report serious issues including damaged and broken furniture, unresponsive phone lines, undisclosed subcontracting, and a lack of accountability from management. Multiple reviewers specifically cite the owner's unwillingness to address damage claims. Fragile items such as TVs and dining tables are frequently reported as damaged. Storage accessibility and unexpected charges are additional pain points raised by dissatisfied customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-20
Recommended: Unlikely
Review Distribution
2.6|12 Reviews
May '25 - Apr '26
5(33.3%)
4(8.3%)
3(0%)
2(0%)
1(58.3%)
5(33.3%)
4(8.3%)
3(0%)
2(0%)
1(58.3%)
Frequently Asked Questions About African Furniture Removals
Based on recent customer reviews, African Furniture Removals receives deeply polarised feedback. Satisfied customers praise competitive pricing, fast quoting, professional wrapping, and friendly communication. However, a significant majority report serious issues including damaged and broken furniture, unresponsive phone lines, undisclosed subcontracting, and a lack of accountability from management. Multiple reviewers specifically cite the owner's unwillingness to address damage claims. Fragile items such as TVs and dining tables are frequently reported as damaged. Storage accessibility and unexpected charges are additional pain points raised by dissatisfied customers.
African Furniture Removals has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked African Furniture Removals across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLR
LEON R
1 reviews | Active since Jan 2020
18 Mar 2026, 14:24
Furniture removals services
From the start they were very accommodating and supportive the consultant who arranged my move to the actual movers . I was very impressed with their service provided . Well done and thank you.
Helpful (0)
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Tania L
1 reviews | Active since Jan 2020
6 Mar 2026, 09:58
Reliable, trustworthy and going the extra mile
I am very satisfied with the service and all the help they gave me. I will definitely recommend them. Just one thing - I feel the drivers should handle the boxes marked as fragile with more care. But overall very happy. Thank you African Furniture Removals!
Helpful (0)
|Replies (0)TL
Tania L
1 reviews | Active since Jan 2020
6 Mar 2026, 09:58
Reliable, trustworthy and going the extra mile
I am very satisfied with the service and all the help they gave me. I will definitely recommend them. Just one thing - I feel the drivers should handle the boxes marked as fragile with more care. But overall very happy. Thank you African Furniture Removals!
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Replies (0)BJ
Brinelle J
1 reviews | Active since Jan 2020
14 Feb 2026, 08:17
Do not use African furniture removals or H&M storage
By far the worst removal company ever. They nag you to make payment and then they do not answer their phones. They put an emergency contact number on their website that no one answers. They made us pay R1800 extra for storage, they put our furniture in H & M storage that do not answer their phones either. We have our furniture in a storage unit that we do not have access to, we need certain items that we cannot get. Both companies are honestly pathetic.
Helpful (0)
|Replies (0)BJ
Brinelle J
1 reviews | Active since Jan 2020
14 Feb 2026, 08:17
Do not use African furniture removals or H&M storage
By far the worst removal company ever. They nag you to make payment and then they do not answer their phones. They put an emergency contact number on their website that no one answers. They made us pay R1800 extra for storage, they put our furniture in H & M storage that do not answer their phones either. We have our furniture in a storage unit that we do not have access to, we need certain items that we cannot get. Both companies are honestly pathetic.
0
Replies (0)DP
Danielle P
1 reviews | Active since Jan 2020
17 Jan 2026, 19:21
Helpful and responsive
Good and friendly communication with the company and the manager is always available and quickly resolve the issue at hand. It is only the moving truck companies that causes the issues.
Helpful (0)
|Replies (0)DP
Danielle P
1 reviews | Active since Jan 2020
17 Jan 2026, 19:21
Helpful and responsive
Good and friendly communication with the company and the manager is always available and quickly resolve the issue at hand. It is only the moving truck companies that causes the issues.
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Replies (0)JP
MP
Miemiw P
1 reviews | Active since Jan 2020
8 Sept 2025, 20:12
Worst Removal Company ever!!!!!
Worst company you could use for moving. They damage your brand new furniture and when you raise the issue they just come up with all excuses as to why it's not their problem and don't even have the decency to apologise. Just don't want to take responsibility for any damages. So don't use these people. They are *******
Helpful (0)
|Replies (0)MP
Miemiw P
1 reviews | Active since Jan 2020
8 Sept 2025, 20:12
Worst Removal Company ever!!!!!
Worst company you could use for moving. They damage your brand new furniture and when you raise the issue they just come up with all excuses as to why it's not their problem and don't even have the decency to apologise. Just don't want to take responsibility for any damages. So don't use these people. They are *******
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Replies (0)JR
Julia R
1 reviews | Active since Jan 2020
4 Sept 2025, 07:48
Horrible service and badly damaged items!!
Do not use African Furniture removal or any companies associated with them. Horrific service!! After sending the ALL the information regarding enterance they on the morning of my move asked for money or they couldn’t deliver. They arrived VERY late after 4pm and didn’t have correct access that I sent them, I had to run around getting them access. Then my stuff arrived very damaged. Broken dining room table, many scratches and dents on items and tv has a knock marks on it and screen is damaged. I tried to resolve this with the owner Hein and he was very rude and not willing to do anything about it. Please be warned not use this service!! I have pics to prove damages if needed.
Helpful (0)
|Replies (0)JR
Julia R
1 reviews | Active since Jan 2020
4 Sept 2025, 07:48
Horrible service and badly damaged items!!
Do not use African Furniture removal or any companies associated with them. Horrific service!! After sending the ALL the information regarding enterance they on the morning of my move asked for money or they couldn’t deliver. They arrived VERY late after 4pm and didn’t have correct access that I sent them, I had to run around getting them access. Then my stuff arrived very damaged. Broken dining room table, many scratches and dents on items and tv has a knock marks on it and screen is damaged. I tried to resolve this with the owner Hein and he was very rude and not willing to do anything about it. Please be warned not use this service!! I have pics to prove damages if needed.
0
Replies (0)MV
Merina V
1 reviews | Active since Jan 2020
19 Aug 2025, 03:56
Very good and professional
I am so happy with their service! I was in a pinch after another company let me down. AFR sent my quote within an hour, collected from that company in JHB the next day and delivered my furniture to CPT within the next week. They also were quite a bit cheaper than 3 other quotes I received. Everything was neatly wrapped and protected. The driver and sales team communicated with me on the day so I knew where they were. They were professional when unloading. After the first disappointment I really can not express how happy I am at the service I received from them.
Helpful (0)
|Replies (0)MV
Merina V
1 reviews | Active since Jan 2020
19 Aug 2025, 03:56
Very good and professional
I am so happy with their service! I was in a pinch after another company let me down. AFR sent my quote within an hour, collected from that company in JHB the next day and delivered my furniture to CPT within the next week. They also were quite a bit cheaper than 3 other quotes I received. Everything was neatly wrapped and protected. The driver and sales team communicated with me on the day so I knew where they were. They were professional when unloading. After the first disappointment I really can not express how happy I am at the service I received from them.
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Replies (0)