Third Party Claim

Absolutely horrified at the service I have been receiving from this company. I get no response to my emails. Get told that on a certain date I will have an update regarding my third party claim and then just don’t hear anything. The accident was on the 12th of January and my car has still not been fixed because the claim has not been seen to. We are now on month 4 and in the interim my car is enduring more damage due to exposed areas of the car and rain. This is pathetic.