Worst experience ever

The treatment I have received while processing my recent insurance claim has left me feeling frustrated and dissatisfied. These people don't know the value of a customer. They keep sending clueless *********** people to assist. The claim dates back to October 2023! Yet to be solved. This was not even my fault. Someone bumped into my car and admitted guilt, but what do I get from these guys, it's shallow! They make it my fault that someone recklessly bumped into me. These are just not good people and I hope I am not receiving bad service because of my race.