African Soap Supplies ****** won't refund me my R160 for missing order items

A week ago I sent them a text with my order as usual, I only recieved a response two days later, and this is a supplier that I have been using for my soap supplies, there has been challenges that stemmed from delays with the courier service she uses but I resolved it with them.. to sending me wrong soap moulds I couldn't return because I was in the middle of a big soap order.. she promised the credits that I had to constantly remind her to minus from my order...

Last week she delayed in sending out my order then told me she's busy and doesn't like my attitude of always following up with requests for quotes, when u took her I also don't like her because she's unprofessional and ****** she blocked me on whatsapp, then my order came with missing items and she promised to send me a refund with pleasure that was two days ago, no apology, she now ignores my emails for my refund...

She wouldnt have taken the approach of speaking down at me if I was white, because I'm black I'm not supposed to complain when I recieve poor service..