Agenbag Motor Group
1.7|22 reviews
CL
Cornelis L
1 reviews | Active since Member
12 Jul 2021, 15:13
Mr
Bought a jetta 2016 from them on the 12 of June 2021. Salesman tolde to do the number plates and licnence and they would reimburse me. Now I don't have funds right now. After speaking to salesman he assured me I have to do it and they will refund me. Ow the 2 front tyres 1500km later is done as well a one left back. I did not complaint about the wear on these tyres as well car was not serviced too. Just fell that they could at least do the licnence and plates from their site to accomdate me with this or else can I take the car elsewhere and have them Invoiced to it? My very first car I bought ever ony name and this is going like it now
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Replies (212)Agenbag Motor Group's replyOfficial
12 Jul 2021, 15:18Dear Cornelis L, we are sorry that you may have experienced a bad experience to justify a three-star rating. Great customer service and after-care service is a top priority for us. We ask that you please contact Jean Venter (General Manager) on 082 895 0705 or 018 487 4800 so we can see if we can correct your disappointment. Alternatively, you can email your contact details to jeanv@agenbag.co.za and we will contact you shortly. Agenbag Motor Group greetings!
Best regards,
Agenbag Motor Group's reply12 Jul 2021, 15:18
Official
Dear Cornelis L, we are sorry that you may have experienced a bad experience to justify a three-star rating. Great customer service and after-care service is a top priority for us. We ask that you please contact Jean Venter (General Manager) on 082 895 0705 or 018 487 4800 so we can see if we can correct your disappointment. Alternatively, you can email your contact details to jeanv@agenbag.co.za and we will contact you shortly. Agenbag Motor Group greetings!
Best regards,
CL
Cornelis L's updateReviewer Update
12 Jul 2021, 16:54My nr is 081 814 3488 please fell free to contact me please as this is not in my nature to post publicly like this but after speaking to the salesman and the response I have none other choice
CL
Cornelis L's update12 Jul 2021, 16:54
Reviewer Update
My nr is 081 814 3488 please fell free to contact me please as this is not in my nature to post publicly like this but after speaking to the salesman and the response I have none other choice
Agenbag Motor Group's replyOfficial
13 Jul 2021, 07:40Dear Cornelis. Who is the Salesman you worked with at our Group ?
Best regards,
Agenbag Motor Group's reply13 Jul 2021, 07:40
Official
Dear Cornelis. Who is the Salesman you worked with at our Group ?
Best regards,
CL
Cornelis L's updateReviewer Update
13 Jul 2021, 12:18Agenbag motor group. Please do accept my si cere apology towards your company and its owners for being under the impression that my car was sold by you via a group of different companies as I was not informed correctly. Hereby I wish to apologize to its owner its employees. If anyone should however really need a good vehicle this your first stop to shop as their response time is immaculate and not withholding anything. I do apologize.
Regarda
Cornelis Lubbe
Regarda
Cornelis Lubbe
CL
Cornelis L's update13 Jul 2021, 12:18
Reviewer Update
Agenbag motor group. Please do accept my si cere apology towards your company and its owners for being under the impression that my car was sold by you via a group of different companies as I was not informed correctly. Hereby I wish to apologize to its owner its employees. If anyone should however really need a good vehicle this your first stop to shop as their response time is immaculate and not withholding anything. I do apologize.
Regarda
Cornelis Lubbe
Regarda
Cornelis Lubbe