1 reviews | Active since Member
<p>I have had a terrible experience with the staff at the Pinetown branch of this comany... Sales staff was pleasant enough to start with. A quote was easy to get and 10 day turn around for the order after deposit paid. All sizes were confirmed and signed for on the drawings they supplied. The order was supplied a few days late but that wasn't the problem.<br />After taking the order home and my builder started to put them in we found that out of 8 items ordered only 2 were the correct size(my fault for not checking at the factory)<br />They were then very tartdy about fetching and replacing them and 4 weeks later I am still waiting for the last item to be replaced. They have repeatedly put the phone down on my buider and not handled the problem or kept up to their promises on numerous occasions.</p> <p>The final straw is being told I can expect them to install on Friday to my face and then organising someone to be home until 8pm still no door to secure my cottage.<br />This has held up the build no end and I definately do NOT recommend anyone use these people unless you LOVE stress!</p>
Further to this review... The door was finally delivered on Monday and we were told that installation was our problem despite their mistake. I made an appointment to see Mr Singh to escalate the problem but the appointment was not kept. I'm awaiting a re-schedule.
Further to this review... The door was finally delivered on Monday and we were told that installation was our problem despite their mistake. I made an appointment to see Mr Singh to escalate the problem but the appointment was not kept. I'm awaiting a re-schedule.