REFUND ISSUE!!!

We ordered a 3 pane stack door in October 2015 and was told it would take 2 weeks. We took the old doors out ready for the new doors to be installed only to be told that they had made a mistake and to re do the doors and it would be ready in 4 weeks. The house stood open for this extra time and we had to pay for extra security until the doors were in. The invoice ended up to be R912.00 in credit and was told that we should buy something else to use up the credit. We informed AGI that we don't need anything else and would rather have the refund. It is now February and I have made calls and emails in between to find out what is happening. Every time I call I get no apology that the refund is taking forever just a frosty attitude like I am being an inconvenience, plus they are all to happy to cut you off the phone. My solution to this is - give the refund on time! <br> Bad attitude whilst waiting 3 months so far for a refund, not good for such a big company.<br>