AH
Agility Health
Unclaimed Business
AH
Agility Health
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Agility Health receives overwhelmingly negative feedback across all aspects of its service. Customers consistently report that debit orders are collected on time but funds are not allocated to their health savings cards. Expired cards take months to replace, and fund transfers between old and new cards frequently fail. Cancellation and refund processes are described as extremely slow and unresponsive. Reviewers express deep frustration over unanswered phone calls, ignored emails, and a complete lack of accountability, with several customers accusing the company of withholding their money.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Agility Health
Based on recent customer reviews, Agility Health receives overwhelmingly negative feedback across all aspects of its service. Customers consistently report that debit orders are collected on time but funds are not allocated to their health savings cards. Expired cards take months to replace, and fund transfers between old and new cards frequently fail. Cancellation and refund processes are described as extremely slow and unresponsive. Reviewers express deep frustration over unanswered phone calls, ignored emails, and a complete lack of accountability, with several customers accusing the company of withholding their money.
Agility Health has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Agility Health across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Antonius S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:00
Agility Health
Card worked as advertsied in the beginning in 2026. My card expired in July 2024. Not able to get hold of anybody to get a new card. All contact details and apps are bogus. Avoid at all costs.
Helpful (0)
|Replies (0)AS
Antonius S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:00
Agility Health
Card worked as advertsied in the beginning in 2026. My card expired in July 2024. Not able to get hold of anybody to get a new card. All contact details and apps are bogus. Avoid at all costs.
0
Replies (0)WK
JT
Johan T
1 reviews | Active since Jan 2020
17 Jun 2025, 14:22
Agility healtcard, system error, insufficient balance, pay from your pocket
I had enough, **** poor service!! Debit order on time but funds never available. Zero feedback System errors 31 days credit refund after cancelation Waiting for a reply..........
Helpful (0)
|Replies (0)JT
Johan T
1 reviews | Active since Jan 2020
17 Jun 2025, 14:22
Agility healtcard, system error, insufficient balance, pay from your pocket
I had enough, **** poor service!! Debit order on time but funds never available. Zero feedback System errors 31 days credit refund after cancelation Waiting for a reply..........
0
Replies (0)rD
rika D
1 reviews | Active since Jan 2020
27 May 2025, 11:49
bad service
this to state Agility gap cover doesn't assist any client or member, there is contact number that you can't get throw, why do you have gap cover and there is nobody to assist you with anything, but they sell the gap cover
Helpful (0)
|Replies (0)rD
rika D
1 reviews | Active since Jan 2020
27 May 2025, 11:49
bad service
this to state Agility gap cover doesn't assist any client or member, there is contact number that you can't get throw, why do you have gap cover and there is nobody to assist you with anything, but they sell the gap cover
0
Replies (0)AM
Annerie M
1 reviews | Active since Jan 2020
8 May 2025, 11:58
Worst service I ever saw.
What a useless company to deal with. No customer service at all. Contacted them on 04 Feb 2025 to transfer my funds to my new card and 3 weeks later this has not been done yet. So I decide to cancel my Agility Health Debit Card on the 19th Feb 2025. They indicated it will take 1 month for the notice period. 1 month passed I enquire again about my money to be refunded they told me they did not received my documents, which I did send to them which my debit order was already cancelled. Then their new story is they will take it to higher management and come back with a comment. Now one month passed again and now they are ignoring my emails. This means they are *****ing people's money as they refuse to refund your money. I regret the day I ever done business with these ****ming ******. How this business still exist is really weird. Everybody who have a Debit Card with these ****mers will lose all their money guaranteed.
Helpful (0)
|Replies (0)AM
Annerie M
1 reviews | Active since Jan 2020
8 May 2025, 11:58
Worst service I ever saw.
What a useless company to deal with. No customer service at all. Contacted them on 04 Feb 2025 to transfer my funds to my new card and 3 weeks later this has not been done yet. So I decide to cancel my Agility Health Debit Card on the 19th Feb 2025. They indicated it will take 1 month for the notice period. 1 month passed I enquire again about my money to be refunded they told me they did not received my documents, which I did send to them which my debit order was already cancelled. Then their new story is they will take it to higher management and come back with a comment. Now one month passed again and now they are ignoring my emails. This means they are *****ing people's money as they refuse to refund your money. I regret the day I ever done business with these ****ming ******. How this business still exist is really weird. Everybody who have a Debit Card with these ****mers will lose all their money guaranteed.
0
Replies (0)JS
Jacques S
1 reviews | Active since Jan 2020
7 May 2025, 11:22
Useless company that *****s from you
Absolutely useless company. We have been trying to cancel our Agility Health card account with them for months now, have filled in numerous cancellation forms and hey are still taking our money every month. We cannot get our contributions out of them at all and they just never answer customer queries. DO NOT make use of them, completely useless card and one can never get hold of a person to sort out any issues. They are now *****ing our money!
Helpful (0)
|Replies (0)JS
Jacques S
1 reviews | Active since Jan 2020
7 May 2025, 11:22
Useless company that *****s from you
Absolutely useless company. We have been trying to cancel our Agility Health card account with them for months now, have filled in numerous cancellation forms and hey are still taking our money every month. We cannot get our contributions out of them at all and they just never answer customer queries. DO NOT make use of them, completely useless card and one can never get hold of a person to sort out any issues. They are now *****ing our money!
0
Replies (0)EH
Etienne H
1 reviews | Active since Jan 2020
7 May 2025, 10:53
STAY FAR AWAY UNLESS YOU ARE HAPPY WITH POOR SERVICE
I am not surprised by the large number of dissatisfied customers and how this company stays in business is a miracle. After a long battle to have my card renewed - a simple operation that Agility should take care of automatically - I finally received my card after two odd months of back and forth emails but had to wait another month for the funds from the old card to be transferred to the new one... once again something Agility should take care of. Since then none of my salary deductions to Agility have been transferred to my card! I had no other option but to cancel my card which they say will take up to 30 days... if not longer.
Helpful (0)
|Replies (0)EH
Etienne H
1 reviews | Active since Jan 2020
7 May 2025, 10:53
STAY FAR AWAY UNLESS YOU ARE HAPPY WITH POOR SERVICE
I am not surprised by the large number of dissatisfied customers and how this company stays in business is a miracle. After a long battle to have my card renewed - a simple operation that Agility should take care of automatically - I finally received my card after two odd months of back and forth emails but had to wait another month for the funds from the old card to be transferred to the new one... once again something Agility should take care of. Since then none of my salary deductions to Agility have been transferred to my card! I had no other option but to cancel my card which they say will take up to 30 days... if not longer.
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Replies (0)HR
Hanlie R
1 reviews | Active since Jan 2020
2 May 2025, 07:49
Shocking Service and Ongoing Delays from Agility Health
I am extremely disappointed with the service I received from Agility Health. I had continuous problems with my Medical Savings Card—specifically the PIN, which never worked despite multiple resets (each of which I was charged for, even though they failed). After weeks of back-and-forth emails, I had to calculate and prove, using my own records and debit orders, that funds from my previous card were not transferred to the new one. Only after my efforts was the money eventually moved over—something Agility should have picked up themselves. Due to all the frustration and lack of support, I cancelled my account on 14 April 2025. I completed and submitted all requested forms and documents immediately. I received confirmation that my cancellation was sent to the accounts team—but since then, nothing. I followed up again on 20 April asking about the refund of my remaining balance. Today is 2 May and I still have not received any refund, nor any proper feedback. This experience has been completely unacceptable. I feel let down, ignored, and forced to escalate the matter to external authorities. Agility's lack of accountability and customer care is truly disappointing.
Helpful (0)
|Replies (0)HR
Hanlie R
1 reviews | Active since Jan 2020
2 May 2025, 07:49
Shocking Service and Ongoing Delays from Agility Health
I am extremely disappointed with the service I received from Agility Health. I had continuous problems with my Medical Savings Card—specifically the PIN, which never worked despite multiple resets (each of which I was charged for, even though they failed). After weeks of back-and-forth emails, I had to calculate and prove, using my own records and debit orders, that funds from my previous card were not transferred to the new one. Only after my efforts was the money eventually moved over—something Agility should have picked up themselves. Due to all the frustration and lack of support, I cancelled my account on 14 April 2025. I completed and submitted all requested forms and documents immediately. I received confirmation that my cancellation was sent to the accounts team—but since then, nothing. I followed up again on 20 April asking about the refund of my remaining balance. Today is 2 May and I still have not received any refund, nor any proper feedback. This experience has been completely unacceptable. I feel let down, ignored, and forced to escalate the matter to external authorities. Agility's lack of accountability and customer care is truly disappointing.
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Replies (0)