TERRIBLE SERVICE-LIES, EMPTY PROMISES AND THEFT

I have been using AGM Mayat Optometrists in Durban for years now and the service had been ok until this year. At the end of last year I dropped off my new glasses that I had bought on my own with them for lenses to be adapted to my eye sight. This was nothing new, I had been doing this with them as I was a patient of them for years. After about two weeks in February I asked if my glasses were ready for pick up I was told they were still at laboratory as they had a backlog due to end of year/ beginning of year business closure. I was later told when I called that they would be posted to me as I was already away from Durban and back in Pretoria. Nothing came of this promise as the others that would follow would prove to be empty as well. When in Durban on the 23rd of January I went to pick up my glasses, the lady at reception told me they were not ready when I asked to speak to the person I left the glasses with and that I had been liaising with on the phone I was told she was busy. She refused to come see me even after I waited and she told the lady at the front to tell me she would courier the glasses.

I phoned again and again and I would be given some story each time with a promise of phoning back and couriering. On the 31st January I was told the glasses would be posted again after I had phone I sent the lady my address on whatsapp. Nothing came of this again. I then went into the optometrists rooms on the 16th February. When I walked in I was told the couriers had taken my glasses already on that past Tuesday and that they should be with me in no time. She promised to call me in 15min after I had left with an update. Needless to say she did not. I phone on the following week endless times and I was promised phone backs by the reception lady and a certain Fathima. They refused for me to speak to the owner of the business completely every time I asked. I was told he would call me back at some point and was given a date and time by when my glasses would be with me. That time was 22 February 2018. Today is the 23rd I do not have my glasses, I have been phoning them and I was promised Mr Mayat the owner of the business would call me back and nothing has come of this.

I am so disappointed and very angry at the terrible service I have received and at the THEFT of my glasses. I view this as theft if my property since I do not know where it is and if it will ever get back to me. Please assist me, I need my glasses, I need justice and I need compensation for the lies, the time I have spent, the monies I have spent calling and going to them with no results. I would to have such a report published as well for other people to know what type of business Mr Mayat is running and what level of service to expect when they walk in there.