NM
Nompumelelo M
Active since Sep 2015
13
Reviews
0
Industries
Reviews
13 reviews42 months ago
Great customer service at Self Stor-Age Durban City
I am renting a storage unit at Stor-age Durban City . I was assisted by Charles in securing a space over the phone and I must say the experience was amazingly pleasant. I was able to finalise my contract and secure space with such ease. Wandile, Fana and Mhlengi at the office were extremely helpful and catered to my requirements. It is so refreshing to deal with such a professional team of people. Keep it up.
133 replies
56 months ago
Disappointing service
I have never experienced such terrible service from a bank before. I went to Capitec Bank Pavilion Branch in Durban. I got to the bank over an hour before closing time, I waited in seemingly non moving que. Then I was told they may not be able to assist me because of time and they offered me an appointment, i insisted on waiting and was then told there is a problem with the system and was to come back the next day. U tried to pleade my case stating that i do stay over 120km away and this was the second branch i was trying. That too didn't help as they then changed the story to say its late they cant help. This is so disappointing to think i have waisted my time waiting in line to be told its late.
53 replies
79 months ago
Horrible Service and Untruthfullness
On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be lied to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.
53 replies
79 months ago
Techno {no} Star... horrible service and untruthful
On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be lied to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.
0 replies
79 months ago
Thechno[NO]Star.... Bad service and not truthful
On the 2nd of October I took my car into Technostar for repairs (minor) at the front. Upon dropping the car the gentlemen who was assisting me informed me that I would later be contacted by my service advisor who would share with me a checklist on the inspection of the car after it was cleaned. This did not happen. I received no communication at all from the body shop until i phoned in on te 4th October. I was then advised by the lady that picked up the phone that my service advisor is Roseanne Maharaj. I spoke to her and expressed my dissatisfaction and disappointment at the service I had received. She then told me that there was additional requirements in terms of parts to be bought and this has been requested from the insurer/ assessor. The next communication I received was an automated email and sms stating that my car was at Assembly stage 4/5. Again i phoned, as at this time I had understood that customer service/ courtesy/ communication does not exist for this company. I asked if the additional parts were authorised, she did not know. She later informed me it was authorised telephonically between the assessor Sandy and workshop people. When I spoke with Roseanne on Thursday the 10th she informed me that my car would be ready for pick up either on Friday or latest Saturday. I received no communication from her on Friday and neither did I on Saturday. I phone in as I was unable to move or plan my day much knowing I would be called to fetch my car anytime. I phone in was told she was off, I was promised 3 call backs and no call came through. I eventually asked to speak to a service Manager, Brian who promised me this would be sorted out and apologised. I throught this was it, thought i was done with bad service little did i know that i was still going to be lied to. I was told to pick up the car on Monday, 14 Oct. When I got there Roseanne was still busy with someone and i had a chat with Brian who told me this is not how they do things and apologized. We inspected the car and obviously could not tell me much as we had to wait for Roseanne who later called us to her desk to sign a document receiving the car. I refused to sign before inspecting the car. When we got to the car I asked her what was replaced and what was repaired, the first thing she told me was replaced was the headlight which was a blatant lie because the scratch the car had came in with was still visible for a child to see. The paint work close to this light was poor as well. We raised this her and she then told us she is just an advisor and does not know what workshop does or does not do. She was now suddenly unsure if parts were replaced. Her and Brian looked for the invoices which could not prove anything. What I find disgusting about this is the lies and poor customer service. Its clear customer service is not what this company is about and at this point i am not sure about body repairs either. after i inquired with the assessor I was informed that yes indeed he authorised for a new head lamp, question that remains unanswered to me is why was it not installed. as if that is not enough, i am now being told that a second hand lamp was authorized and the document i was given by Roseanne had a prize of R27 plus thousand rand, is that how much second hand lights go for these days? It is my view that something bigger and fishy is going on here. If Technostar is in the business of tricking people and lying i think they are doing a horrible job at least be able to cover properly. I am very dissapointed. I would not advise that anyone makes use of their services.
105 replies
82 months ago
Time Square Florida Road Durban
With so much excitement today for my sister's birthday we decided to go to Time Square Florida Road in Durban. The place is beautiful and new but the service is horrible. Our waiter took his time checking on us even before we placed the order. Eventually when the food came it was the worst tasting food ever. Their ****tails are like mixed squash from school. When we wanted to change our order for food after the waiter took a number of years getting back to us we were told the manager would come back to us as he/she was still busy with something. This also took a migthy long time. Even though the manager tried to sort the matter the experience was already ruined. We are never going there again.
0 replies
95 months ago
Great service at Telkom Pavilion by Nosihle Cele
I visited the Telkom shop at the Pavilion mall in Durban on the past weekend, 1July 2018. I was assisted by Nosihle Cele. I was making an application for a new contract. Unfortunately their system was down on this day and she promised to call me the following day. Come Monday I didn't get a call and I was disappointed thinking, another empty promise. I sent an email and early Tuesday I got a call from her apologising for the delay and telling me to come fetch the device. I must say we always complain about slow and poor service, dealing with Nosihle was a pleasant experience for me. She was friendly, explained terms and benefits thourogly to me and even though she had a long day she was smilling and making conversation. Thank you Nosihle,
53 replies
99 months ago
TERRIBLE SERVICE-LIES, EMPTY PROMISES AND THEFT
I have been using AGM Mayat Optometrists in Durban for years now and the service had been ok until this year. At the end of last year I dropped off my new glasses that I had bought on my own with them for lenses to be adapted to my eye sight. This was nothing new, I had been doing this with them as I was a patient of them for years. After about two weeks in February I asked if my glasses were ready for pick up I was told they were still at laboratory as they had a backlog due to end of year/ beginning of year business closure. I was later told when I called that they would be posted to me as I was already away from Durban and back in Pretoria. Nothing came of this promise as the others that would follow would prove to be empty as well. When in Durban on the 23rd of January I went to pick up my glasses, the lady at reception told me they were not ready when I asked to speak to the person I left the glasses with and that I had been liaising with on the phone I was told she was busy. She refused to come see me even after I waited and she told the lady at the front to tell me she would courier the glasses. I phoned again and again and I would be given some story each time with a promise of phoning back and couriering. On the 31st January I was told the glasses would be posted again after I had phone I sent the lady my address on whatsapp. Nothing came of this again. I then went into the optometrists rooms on the 16th February. When I walked in I was told the couriers had taken my glasses already on that past Tuesday and that they should be with me in no time. She promised to call me in 15min after I had left with an update. Needless to say she did not. I phone on the following week endless times and I was promised phone backs by the reception lady and a certain Fathima. They refused for me to speak to the owner of the business completely every time I asked. I was told he would call me back at some point and was given a date and time by when my glasses would be with me. That time was 22 February 2018. Today is the 23rd I do not have my glasses, I have been phoning them and I was promised Mr Mayat the owner of the business would call me back and nothing has come of this. I am so disappointed and very angry at the terrible service I have received and at the THEFT of my glasses. I view this as theft if my property since I do not know where it is and if it will ever get back to me. Please assist me, I need my glasses, I need justice and I need compensation for the lies, the time I have spent, the monies I have spent calling and going to them with no results. I would to have such a report published as well for other people to know what type of business Mr Mayat is running and what level of service to expect when they walk in there.
60 replies
106 months ago
Not so easy dealing with @Ease
<p>I viewed an apartment advertised by @Ease Property in Pretoria North in May this year. It was in a bad state and would be fixed and ready for occupancy by June 1st. We made arrangements for moving in and started the administration process. </p> <p>Everytimw i phoned and enquired on the progress on fixing the things that need attention i was promised they were on it and the place would be ready in no time. On the day i moved in, June 16th there was work being done like fixing the stove and a lot was still outstanding with a promise of being sorted out in two weeks. </p> <p>Cupboard doors in the kitchen are not in a good state and some missing,taps are loose,the toilet cirsten misaing a cover,bedroom door broken,and worse the taps in the shower send shock when im showering. I have been following up on email and phoning with no luck. They sent an peraon to try fox the electricity problem and it hasnt worked im still showering under unsafe conditions. And now no one bothers responding to my emails and have left messages for Nora to call me back as she never answers her cellphone when i call but she has not. </p> <p>The service from this company is bad and i would like to get out of the lease i have with them or not pay them rent maybe then someone will speak to me,maybe they will call eventually or respond to my emails.</p> <p>any one who is looking to rent,i would never advise that they use services by ********** Even their website doesnt even have a complaints/xompliments person or a manger's number. And i phoned and spoke to Ntombi and asked for a manager i was told the manager would call me back and when i enquired who the manager is i was told its the same person i have been dealing with,the one who never takes my calls. Is this even acceptable. </p> <p> </p> <p>Im so disappointed with the service from this company.</p>
0 replies
106 months ago
Well organised,good service at woolworths kollonade mall
<p>Hello Peter</p> <p>I have just recently moved to Pretoria for work. I have been greatly disappointed with most services i have recieved generally in the city. It is like the city doesnt care so much for customer service. </p> <p>But, one shop has been great and i must say they must keep it up. Woolworths Kolonade Mall in Zambesi. I have shoped there two times and particulraly now that they have a sale going on. Usually during a sale you never really find things and size are all mixed up eapecially later in the day. This is not true dor this shop last night i was there and sizes were in xorrect hangers in correct places and the service at the till was great as well. </p> <p> </p> <p>Thank you,kee it up Woolworths.</p> <p>This is now my go to Woolies in Pretoria.</p>
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
2 (15.384615384615385%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)