The manager who assisted me seem to be arrogant and short on just a email or a straight answer

The manager who assisted me seem to be arrogant and short on just a email or a straight answer. A manager S.Jansen first i thought he may have issues however it just appears that his work is just too much for him to attend 2. There were lovely gentleman who assisted me to the best of there ability one is named Dominique and the other gentleman by the name of Sitih. Thank you guys we need more of the 2of you. Unfortunately i cannot say the same for your manager he needs customer service training dont make promises to a customer and do not stick to it. Very dissipointed in you S.Jansen. I wish that a different manager assists me further.