Online purchases, no item, no communication either refund my money

Bought items online, till this day those items have not been received. The little communication with them has disappeared. Ahmeds if you can deliver my items, kindly refund my money. Our relationship is not based on me begging your company for something. Its simple, I bought and my items should be delivered as per the online purchase. Adams delivered in less than a day, what is taking forever in sending the glasses I paid for. Even the person attending to their cellphone number does not care