Rotten after sales service and slow delivery

I placed and paid my order on the 13th of Feb 25. (Not a big one, but it's the principle) I could not track the order and called, sent a Whatsapp and emailed with no joy. I called again on the 19th and spoke to the so-called support person and he said there was a bit of a delay (not sure what the delay was, but communication is key). I told him that delivery was supposed to be within 4 days after placing my order. Low and behold my parcel was only collected yesterday 19 Feb and I received a tracking no which shows I will only receive my parcel by the 26th of Feb. Yes, I chose the economy option, however if the parcel was dispatched on time I would have received it by now. This is the first and last time I place an order with Ahmeds Textiles. After sales service leaves much to be desired.