AIG South Africa Limited
Verified Business
AIG South Africa Limited
Verified Business
18 Reviews (last 12 months)
Responds in 13 hours 32 min
AI Review Summary
Based on recent customer reviews, AIG South Africa Limited faces overwhelming criticism centered on claims handling delays, poor communication, and unresponsive staff. Customers repeatedly cite ignored emails, unanswered phone calls, and claims handlers who disappear without handover. Third-party motor claims and life insurance payouts are particularly problematic, with multiple reviewers reporting months of waiting without resolution. Several customers have escalated matters to the Ombudsman. Specific employees are named for unprofessional conduct. The use of excessive documentation requests and medical overrides to deny claims is a recurring frustration among policyholders.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
13h 32mReply Time
-100 NPSUnlikely
Replied to 82% of negative reviews
Reply time on negative reviews: 13 hours 32 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
13h 32m
NPS Score
-100
Recommended: Unlikely
Replied to 82% of negative reviews
Reply time on negative reviews: 13 hours 32 min
Review Distribution
1.2|18 Reviews
Jun '25 - May '26
5(5.6%)
4(0%)
3(0%)
2(0%)
1(94.4%)
5(5.6%)
4(0%)
3(0%)
2(0%)
1(94.4%)
Frequently Asked Questions About AIG South Africa Limited
Based on recent customer reviews, AIG South Africa Limited faces overwhelming criticism centered on claims handling delays, poor communication, and unresponsive staff. Customers repeatedly cite ignored emails, unanswered phone calls, and claims handlers who disappear without handover. Third-party motor claims and life insurance payouts are particularly problematic, with multiple reviewers reporting months of waiting without resolution. Several customers have escalated matters to the Ombudsman. Specific employees are named for unprofessional conduct. The use of excessive documentation requests and medical overrides to deny claims is a recurring frustration among policyholders.
AIG South Africa Limited has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 13 hours 32 min. Hellopeter has tracked AIG South Africa Limited across 405 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesJ
stuggart J
1 reviews | Active since Jan 2020
18 Mar 2026, 17:14
Online investment can be a frustrating experience — payouts are delayed, and expected returns never come
Online investment can be a frustrating experience — payouts are delayed, and expected returns never come. Communication is poor, and there’s little transparency about what’s happening with your money. If you’re thinking of investing, be very careful. If you’re facing the same issue, contact National Cyber Security UK via WhatsApp: **+ 4 4 74 6 5 28 55 8 4** for support.
Helpful (0)
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stuggart J
1 reviews | Active since Jan 2020
18 Mar 2026, 17:14
Online investment can be a frustrating experience — payouts are delayed, and expected returns never come
Online investment can be a frustrating experience — payouts are delayed, and expected returns never come. Communication is poor, and there’s little transparency about what’s happening with your money. If you’re thinking of investing, be very careful. If you’re facing the same issue, contact National Cyber Security UK via WhatsApp: **+ 4 4 74 6 5 28 55 8 4** for support.
0
Replies (0)MO
Mima O
1 reviews | Active since Jan 2020
11 Mar 2026, 04:47
Customer service from hell!!!
Currently experiencing the worse customer service ever! If your case is being handle by either Mashapa Thereso (the main problem), Nerasha Opperman, Sandra Dewall, Cindy Kunene, Keke Buyeye, Promise Masigo then you can forget about getting any updates or reaching a conclusion with your case. Settlement form was received, agreed and returned over a month ago and they have since gone silent with no indication of payments on my motor accident claim which was logged on the 29th December 2025. Save yourself the headache and take them straight to the Ombudsman.
Helpful (0)
|Replies (0)MO
Mima O
1 reviews | Active since Jan 2020
11 Mar 2026, 04:47
Customer service from hell!!!
Currently experiencing the worse customer service ever! If your case is being handle by either Mashapa Thereso (the main problem), Nerasha Opperman, Sandra Dewall, Cindy Kunene, Keke Buyeye, Promise Masigo then you can forget about getting any updates or reaching a conclusion with your case. Settlement form was received, agreed and returned over a month ago and they have since gone silent with no indication of payments on my motor accident claim which was logged on the 29th December 2025. Save yourself the headache and take them straight to the Ombudsman.
0
Replies (0)AM
Anrich M
1 reviews | Active since Jan 2020
2 Feb 2026, 06:29
Unprofessional and Arrogant
I am beyond frustrated with how my third-party motor claim has been handled by AIG. After weeks of silence and repeated follow-ups, I formally escalated the matter to the Ombudsman for Short-Term Insurance (OSTI). Immediately after doing so, I was informed/ threatened that my claim will be rejected unless I could provide an “independent witness” — despite the fact that the insured driver admitted fault and this is recorded in the SAPS report. Since that point, communication has effectively stopped., even after follow ups from my side. I have received no response since 22 January 2026, no decision, and no contact details for a manager or senior person despite requesting escalation several times. The timing and conduct as well as the arrogance and unprofessionalism raise serious concerns about whether the Ombudsman process is being treated with the seriousness it deserves, and whether the threat of rejection is being used as leverage after escalation rather than as a genuine assessment of the evidence. This post reflects my personal experience. The matter is currently before the Ombudsman for Short-Term Insurance due to what I believe to be unreasonable delay, poor communication, and unfair claims handling. Futhermore, the broker, Nedbank Insurance, just throws their hands up as "they cant intervene".
Helpful (0)
|Replies (0)AM
Anrich M
1 reviews | Active since Jan 2020
2 Feb 2026, 06:29
Unprofessional and Arrogant
I am beyond frustrated with how my third-party motor claim has been handled by AIG. After weeks of silence and repeated follow-ups, I formally escalated the matter to the Ombudsman for Short-Term Insurance (OSTI). Immediately after doing so, I was informed/ threatened that my claim will be rejected unless I could provide an “independent witness” — despite the fact that the insured driver admitted fault and this is recorded in the SAPS report. Since that point, communication has effectively stopped., even after follow ups from my side. I have received no response since 22 January 2026, no decision, and no contact details for a manager or senior person despite requesting escalation several times. The timing and conduct as well as the arrogance and unprofessionalism raise serious concerns about whether the Ombudsman process is being treated with the seriousness it deserves, and whether the threat of rejection is being used as leverage after escalation rather than as a genuine assessment of the evidence. This post reflects my personal experience. The matter is currently before the Ombudsman for Short-Term Insurance due to what I believe to be unreasonable delay, poor communication, and unfair claims handling. Futhermore, the broker, Nedbank Insurance, just throws their hands up as "they cant intervene".
0
Replies (0)W
Wilhelmina
1 reviews | Active since Jan 2020
30 Jan 2026, 15:16
They cannot understa...
They cannot understand way they must they deduct my hospital plan on the 7th off each month.
Helpful (0)
|Replies (0)W
Wilhelmina
1 reviews | Active since Jan 2020
30 Jan 2026, 15:16
They cannot understa...
They cannot understand way they must they deduct my hospital plan on the 7th off each month.
0
Replies (0)PB
Peter-john Basson
1 reviews | Active since Jan 2020
5 Jan 2026, 04:37
Lack of communication from the claim handler Mr Mashapa
I am extremely dissatisfied with AIG’s handling of our third-party claim (Ref: 4330115963ZA). We submitted banking details for payment on 16 December, yet no payment has been made. The claims handler MR MASHAPA went on leave without authorising payment or arranging a handover, causing unnecessary stress and delaying vehicle repairs. This level of service is unacceptable. imagine dealing with a claim since 9 November untill now 2026. Mr Mashapa's lack of communication is extremely unprofessional
Helpful (0)
|Replies (0)PB
Peter-john Basson
1 reviews | Active since Jan 2020
5 Jan 2026, 04:37
Lack of communication from the claim handler Mr Mashapa
I am extremely dissatisfied with AIG’s handling of our third-party claim (Ref: 4330115963ZA). We submitted banking details for payment on 16 December, yet no payment has been made. The claims handler MR MASHAPA went on leave without authorising payment or arranging a handover, causing unnecessary stress and delaying vehicle repairs. This level of service is unacceptable. imagine dealing with a claim since 9 November untill now 2026. Mr Mashapa's lack of communication is extremely unprofessional
0
Replies (0)LD
Lizzie D
1 reviews | Active since Jan 2020
12 Dec 2025, 08:01
NO SERVICE - ZERO EMPATHY
I had my emergency appendectomy on 9th Sepember 2025 and spent two days in hospital. From the usual simple, customer friendly service I get, this has become a nightmare. Firstly I get told that none of my efforts to supply usual documents is no longer valid. Not with any empathy though. I'm told to go to the hospital to get bill. I did. Emailed all and then was told to phone my claim through. Both numbers offer 3 options. Each option gets disconnected rudely. All I'm after is my measly R1000 payback. What is going on?
Helpful (0)
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Lizzie D
1 reviews | Active since Jan 2020
12 Dec 2025, 08:01
NO SERVICE - ZERO EMPATHY
I had my emergency appendectomy on 9th Sepember 2025 and spent two days in hospital. From the usual simple, customer friendly service I get, this has become a nightmare. Firstly I get told that none of my efforts to supply usual documents is no longer valid. Not with any empathy though. I'm told to go to the hospital to get bill. I did. Emailed all and then was told to phone my claim through. Both numbers offer 3 options. Each option gets disconnected rudely. All I'm after is my measly R1000 payback. What is going on?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 11:35
Terrible service by Tereso mashapa from AIG
The Driver of Bakkie registered to DANANNAS TRUCKING, drove into our church fence, causing considerable damage. DANANNAS TRUCKING referred us to their Insures AIG. All requested documents were submitted and a claim number issued - Danannas Trucking CC - AIG CLAIM NO: 8902473471ZA- The dama.ge was on the 20th August. Despite regular request for an update, they keep requesting for the same docs we already send. Tereso, never respond to our mails, or we is out the office all the time. Danannas is a trucking company and has a fleet of vehicles on the road daily. AIG is definitely doing a dis service to their client. We will consider lodging a civil claim against Danannas for damages to our property.
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Anonymous
1 reviews | Active since Jan 2020
4 Dec 2025, 11:35
Terrible service by Tereso mashapa from AIG
The Driver of Bakkie registered to DANANNAS TRUCKING, drove into our church fence, causing considerable damage. DANANNAS TRUCKING referred us to their Insures AIG. All requested documents were submitted and a claim number issued - Danannas Trucking CC - AIG CLAIM NO: 8902473471ZA- The dama.ge was on the 20th August. Despite regular request for an update, they keep requesting for the same docs we already send. Tereso, never respond to our mails, or we is out the office all the time. Danannas is a trucking company and has a fleet of vehicles on the road daily. AIG is definitely doing a dis service to their client. We will consider lodging a civil claim against Danannas for damages to our property.
0
Replies (0)S
Sicelo
1 reviews | Active since Jan 2020
30 Nov 2025, 16:30
Terrible service by Tereso mashapa from AIG
AIG has shown me the worst customer service I’ve ever experienced, and Thereso Mashapa is the main reason. He has been using delay tactics, ignoring communication, and dragging a simple claim even after Liquid Telecommunications provided the claim number and their driver admitted fault. Instead of processing the claim, Thereso chooses to disappear, give no updates, and act completely unprofessional. His behaviour makes him a terrible representative for AIG and a bad salesperson overall. AIG needs to fix this mess because this level of service is unacceptable and disrespectful to customers.
Helpful (0)
|Replies (0)S
Sicelo
1 reviews | Active since Jan 2020
30 Nov 2025, 16:30
Terrible service by Tereso mashapa from AIG
AIG has shown me the worst customer service I’ve ever experienced, and Thereso Mashapa is the main reason. He has been using delay tactics, ignoring communication, and dragging a simple claim even after Liquid Telecommunications provided the claim number and their driver admitted fault. Instead of processing the claim, Thereso chooses to disappear, give no updates, and act completely unprofessional. His behaviour makes him a terrible representative for AIG and a bad salesperson overall. AIG needs to fix this mess because this level of service is unacceptable and disrespectful to customers.
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Replies (0)