Pathetic service and feedback from Aims

I applied for a 20% (year in advance payout) from my fixed investment as can be done with the anniversary of the policy. The application was filled in by my investor by Absa and also put through to Aims after I signed it. He also put a letter attached to it to make sure everything is in order. The amount I was to receive on 25/9/2020 was approximately R82700+-. On 25/9/2020 an amount of R6907 was paid in. I queried this and feedback was given to me on 25/9 that Aims send a mail and said they were sorry and additional R75800+ will be paid into my bank account by not later than 28/9/2020. Today I called to enquire about this and a lady by the name of Mariska called me from 011 243 4350 informing me that a person by the name of Shaan Watkins said she must tell me that they must first investigate my case legally and they need time for the rest of the day to do this. I said to her this is utter rubbish as I already saw an mail from Aims admitting they were wrong and my money would be in on Monday 28/9 which are today. I asked her if all their queries get handled like this with their legal guys and she told me they haven't had a case like mine before that they have to had a meeting with the legal people. All my stop orders was rejected by the bank and I want them to take ownerships of this predicament they've put me in and solve everything totally. They just don't care about anything as long as they get our investment they are fine. Even the mail that they send out and apologized was totally wrong calculated and not right. People like this working with money of others spells danger..Please look into this for me and I not only want an apology but they must solve all my stop orders where there is anything involved...cost etc