A
Aims
Unclaimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Aims
Aims has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Aims across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cornelia M
1 reviews | Active since Jan 2020
23 Feb 2026, 12:31
Terrible Service AIMS, and Odette Guruppa,
Good day, It is with great concern that I submit this complaint regarding the service received from ABSA / AIMS / Glacier by AIMS. In December, we were in consultation with a financial services provider regarding my 67-year-old friend’s retirement portfolio. A decision was made to switch her Living Annuity to a Life Annuity. However, the long-term implications of selecting a level Life Annuity were not fully explained to her, and she did not clearly understand the irreversible consequences of this decision. On 17 December, we contacted AIMS and spoke to a consultant named Sabu (reference number available on request). During this call, we specifically asked whether the switch to the Life Annuity had already been processed. Sabu confirmed that the funds had NOT YET been transferred and were still with AIMS. Based on this confirmation, we explicitly instructed that the transfer must NOT PROCEED. Sabu acknowledged and agreed. Despite this, the funds were transferred on 31 December 2025 to the new provider and placed into the Life Annuity. As is well known, once a Life Annuity is implemented, it cannot simply be reversed back to a Living Annuity. This has placed my friend in a severely prejudicial position. How were these funds not been switched on the 17th, and then they were switched on the 31st? How is this possible? When escalating the matter, we dealt with Ms Odette Guruppa, a Support Manager. She admitted that a mistake had been made and stated that the transfer had already occurred on 17 December. However, this explanation is inconsistent with the fact that the funds only reflected in the receiving institution’s account on 31 December. To date, no clear explanation has been provided for this discrepancy. Furthermore, Ms Guruppa’s responses have been vague, incomplete, and not aligned with the Treating Customers Fairly (TCF) principles that ABSA claims to uphold. On 17 February, we formally requested clear written confirmation of the following: 1. The impact of this transaction on the client’s capital. 2. The potential loss of growth (interest) within the fund. 3. The impact on income payments, including specific amounts involved. To date, no meaningful written response has been received — not even an acknowledgment explaining a delay. We also requested details of the internal complaint’s procedure and the relevant Ombudsman process. This request has effectively been ignored. Is Odette Gurppa allowed to ignore my request for further complaint’s procedure? The dismissive and indifferent manner in which this matter has been handled is deeply concerning and in all honesty I’m dumfounded with her attitude towards clients. No effort has been made to retain the client’s confidence or to address the financial prejudice caused. We are currently in the process of removing the remaining funds from AIMS (total of R1.7m – guess this is not enough for ABSA to do the due diligence necessary) due to this experience. The service received stands in stark contrast to the mission statements and client-centric promises made by these institutions. We sincerely hope this matter can be resolved urgently and professionally before formal escalation to the relevant Ombudsman. We await a clear, written and accountable response.
Helpful (0)
|Replies (0)CM
Cornelia M
1 reviews | Active since Jan 2020
23 Feb 2026, 12:31
Terrible Service AIMS, and Odette Guruppa,
Good day, It is with great concern that I submit this complaint regarding the service received from ABSA / AIMS / Glacier by AIMS. In December, we were in consultation with a financial services provider regarding my 67-year-old friend’s retirement portfolio. A decision was made to switch her Living Annuity to a Life Annuity. However, the long-term implications of selecting a level Life Annuity were not fully explained to her, and she did not clearly understand the irreversible consequences of this decision. On 17 December, we contacted AIMS and spoke to a consultant named Sabu (reference number available on request). During this call, we specifically asked whether the switch to the Life Annuity had already been processed. Sabu confirmed that the funds had NOT YET been transferred and were still with AIMS. Based on this confirmation, we explicitly instructed that the transfer must NOT PROCEED. Sabu acknowledged and agreed. Despite this, the funds were transferred on 31 December 2025 to the new provider and placed into the Life Annuity. As is well known, once a Life Annuity is implemented, it cannot simply be reversed back to a Living Annuity. This has placed my friend in a severely prejudicial position. How were these funds not been switched on the 17th, and then they were switched on the 31st? How is this possible? When escalating the matter, we dealt with Ms Odette Guruppa, a Support Manager. She admitted that a mistake had been made and stated that the transfer had already occurred on 17 December. However, this explanation is inconsistent with the fact that the funds only reflected in the receiving institution’s account on 31 December. To date, no clear explanation has been provided for this discrepancy. Furthermore, Ms Guruppa’s responses have been vague, incomplete, and not aligned with the Treating Customers Fairly (TCF) principles that ABSA claims to uphold. On 17 February, we formally requested clear written confirmation of the following: 1. The impact of this transaction on the client’s capital. 2. The potential loss of growth (interest) within the fund. 3. The impact on income payments, including specific amounts involved. To date, no meaningful written response has been received — not even an acknowledgment explaining a delay. We also requested details of the internal complaint’s procedure and the relevant Ombudsman process. This request has effectively been ignored. Is Odette Gurppa allowed to ignore my request for further complaint’s procedure? The dismissive and indifferent manner in which this matter has been handled is deeply concerning and in all honesty I’m dumfounded with her attitude towards clients. No effort has been made to retain the client’s confidence or to address the financial prejudice caused. We are currently in the process of removing the remaining funds from AIMS (total of R1.7m – guess this is not enough for ABSA to do the due diligence necessary) due to this experience. The service received stands in stark contrast to the mission statements and client-centric promises made by these institutions. We sincerely hope this matter can be resolved urgently and professionally before formal escalation to the relevant Ombudsman. We await a clear, written and accountable response.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Sept 2024, 10:51
Poor service from Financial advisor
Poor service from Financial advisor in Herm****. Really disgraceful!. Got my name wrong, facts wrong. Do I need to mention this on social media, again. Terrible customer service from ABSA Investment Management Services. Now I've been put on hold again until 3pm today!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Sept 2024, 10:51
Poor service from Financial advisor
Poor service from Financial advisor in Herm****. Really disgraceful!. Got my name wrong, facts wrong. Do I need to mention this on social media, again. Terrible customer service from ABSA Investment Management Services. Now I've been put on hold again until 3pm today!!
0
Replies (0)HJvr
Hendrik Jansen van rensburg
1 reviews | Active since Jan 2020
5 Dec 2023, 08:00
Great service
I want to thank & appreciate shane pillay from the aims office for all his assistance & keeping me informed through my repurchase
Helpful (0)
|Replies (0)HJvr
Hendrik Jansen van rensburg
1 reviews | Active since Jan 2020
5 Dec 2023, 08:00
Great service
I want to thank & appreciate shane pillay from the aims office for all his assistance & keeping me informed through my repurchase
0
Replies (0)CC
Claudia C
1 reviews | Active since Jan 2020
6 Sept 2023, 17:49
ABSA AIMS
I have been trying to repurchase my Aims investment for the last 3 and half weeks. I called their call centre got the surrender form filled that out. Then they requested another form, of which I asked about 5 times for them to send it through, which they eventually did. This week I had to call their call centre again to request for a new surrender form and they still stating i need to call their call centre. If its not them asking for my ID copy, proof of residence or the surrender form, it's them telling me the information is incomplete. I have requested for a manager to call me, but no body has bothered. It's the most shocking experience ive ever encountered. Didnt know i would struggle so much to get my money back. I will never investment with Absa again and I will not recommend anyone to invest with them because they friendly to take your money but when you want your money back it's the complete opposite.
Helpful (0)
|Replies (0)CC
Claudia C
1 reviews | Active since Jan 2020
6 Sept 2023, 17:49
ABSA AIMS
I have been trying to repurchase my Aims investment for the last 3 and half weeks. I called their call centre got the surrender form filled that out. Then they requested another form, of which I asked about 5 times for them to send it through, which they eventually did. This week I had to call their call centre again to request for a new surrender form and they still stating i need to call their call centre. If its not them asking for my ID copy, proof of residence or the surrender form, it's them telling me the information is incomplete. I have requested for a manager to call me, but no body has bothered. It's the most shocking experience ive ever encountered. Didnt know i would struggle so much to get my money back. I will never investment with Absa again and I will not recommend anyone to invest with them because they friendly to take your money but when you want your money back it's the complete opposite.
0
Replies (0)JO
YJ
Yonela J
1 reviews | Active since Jan 2020
8 Apr 2022, 07:51
Unfair treatment
Good day I claimed from my late mother's estate which is with aims in Absa Bank it's 3 months now the claim has not been processed and when i called they admitted to have been at foult and the manager Odette Guruppa promised to have the claim processed but sent back an email saying she has tried everything but I must wait for the first week of May but now we are in agent need of the funds bcz my sister has also been diagnosed with cancer and needs assistance. They are the ones who failed to communicate with me and if I did email and CA they would have just kept quiet.
Helpful (0)
|Replies (0)YJ
Yonela J
1 reviews | Active since Jan 2020
8 Apr 2022, 07:51
Unfair treatment
Good day I claimed from my late mother's estate which is with aims in Absa Bank it's 3 months now the claim has not been processed and when i called they admitted to have been at foult and the manager Odette Guruppa promised to have the claim processed but sent back an email saying she has tried everything but I must wait for the first week of May but now we are in agent need of the funds bcz my sister has also been diagnosed with cancer and needs assistance. They are the ones who failed to communicate with me and if I did email and CA they would have just kept quiet.
0
Replies (0)GH
BZ
Boetie Z
1 reviews | Active since Jan 2020
28 Sept 2020, 11:11
Pathetic service and feedback from Aims
I applied for a 20% (year in advance payout) from my fixed investment as can be done with the anniversary of the policy. The application was filled in by my investor by Absa and also put through to Aims after I signed it. He also put a letter attached to it to make sure everything is in order. The amount I was to receive on 25/9/2020 was approximately R82700+-. On 25/9/2020 an amount of R6907 was paid in. I queried this and feedback was given to me on 25/9 that Aims send a mail and said they were sorry and additional R75800+ will be paid into my bank account by not later than 28/9/2020. Today I called to enquire about this and a lady by the name of Mariska called me from 011 243 4350 informing me that a person by the name of Shaan Watkins said she must tell me that they must first investigate my case legally and they need time for the rest of the day to do this. I said to her this is utter rubbish as I already saw an mail from Aims admitting they were wrong and my money would be in on Monday 28/9 which are today. I asked her if all their queries get handled like this with their legal guys and she told me they haven't had a case like mine before that they have to had a meeting with the legal people. All my stop orders was rejected by the bank and I want them to take ownerships of this predicament they've put me in and solve everything totally. They just don't care about anything as long as they get our investment they are fine. Even the mail that they send out and apologized was totally wrong calculated and not right. People like this working with money of others spells danger..Please look into this for me and I not only want an apology but they must solve all my stop orders where there is anything involved...cost etc
Helpful (0)
|Replies (0)BZ
Boetie Z
1 reviews | Active since Jan 2020
28 Sept 2020, 11:11
Pathetic service and feedback from Aims
I applied for a 20% (year in advance payout) from my fixed investment as can be done with the anniversary of the policy. The application was filled in by my investor by Absa and also put through to Aims after I signed it. He also put a letter attached to it to make sure everything is in order. The amount I was to receive on 25/9/2020 was approximately R82700+-. On 25/9/2020 an amount of R6907 was paid in. I queried this and feedback was given to me on 25/9 that Aims send a mail and said they were sorry and additional R75800+ will be paid into my bank account by not later than 28/9/2020. Today I called to enquire about this and a lady by the name of Mariska called me from 011 243 4350 informing me that a person by the name of Shaan Watkins said she must tell me that they must first investigate my case legally and they need time for the rest of the day to do this. I said to her this is utter rubbish as I already saw an mail from Aims admitting they were wrong and my money would be in on Monday 28/9 which are today. I asked her if all their queries get handled like this with their legal guys and she told me they haven't had a case like mine before that they have to had a meeting with the legal people. All my stop orders was rejected by the bank and I want them to take ownerships of this predicament they've put me in and solve everything totally. They just don't care about anything as long as they get our investment they are fine. Even the mail that they send out and apologized was totally wrong calculated and not right. People like this working with money of others spells danger..Please look into this for me and I not only want an apology but they must solve all my stop orders where there is anything involved...cost etc
0
Replies (0)