Claudia C

ABSA AIMS

I have been trying to repurchase my Aims investment for the last 3 and half weeks. I called their call centre got the surrender form filled that out. Then they requested another form, of which I asked about 5 times for them to send it through, which they eventually did. This week I had to call their call centre again to request for a new surrender form and they still stating i need to call their call centre. If its not them asking for my ID copy, proof of residence or the surrender form, it's them telling me the information is incomplete. I have requested for a manager to call me, but no body has bothered. It's the most shocking experience ive ever encountered. Didnt know i would struggle so much to get my money back. I will never investment with Absa again and I will not recommend anyone to invest with them because they friendly to take your money but when you want your money back it's the complete opposite.