CM
Cornelia M
Active since Feb 2019
33
Reviews
0
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Reviews
33 reviews1 month ago
Poor Service AGAIN
Wrotoe a long letter of unhappiness ABSA did nothing not even acknowledged the letter. Your client service is as bad as your handling of Hellopeter.
159 replies
2 months ago
Terrible Service AIMS, and Odette Guruppa,
Good day, It is with great concern that I submit this complaint regarding the service received from ABSA / AIMS / Glacier by AIMS. In December, we were in consultation with a financial services provider regarding my 67-year-old friend’s retirement portfolio. A decision was made to switch her Living Annuity to a Life Annuity. However, the long-term implications of selecting a level Life Annuity were not fully explained to her, and she did not clearly understand the irreversible consequences of this decision. On 17 December, we contacted AIMS and spoke to a consultant named Sabu (reference number available on request). During this call, we specifically asked whether the switch to the Life Annuity had already been processed. Sabu confirmed that the funds had NOT YET been transferred and were still with AIMS. Based on this confirmation, we explicitly instructed that the transfer must NOT PROCEED. Sabu acknowledged and agreed. Despite this, the funds were transferred on 31 December 2025 to the new provider and placed into the Life Annuity. As is well known, once a Life Annuity is implemented, it cannot simply be reversed back to a Living Annuity. This has placed my friend in a severely prejudicial position. How were these funds not been switched on the 17th, and then they were switched on the 31st? How is this possible? When escalating the matter, we dealt with Ms Odette Guruppa, a Support Manager. She admitted that a mistake had been made and stated that the transfer had already occurred on 17 December. However, this explanation is inconsistent with the fact that the funds only reflected in the receiving institution’s account on 31 December. To date, no clear explanation has been provided for this discrepancy. Furthermore, Ms Guruppa’s responses have been vague, incomplete, and not aligned with the Treating Customers Fairly (TCF) principles that ABSA claims to uphold. On 17 February, we formally requested clear written confirmation of the following: 1. The impact of this transaction on the client’s capital. 2. The potential loss of growth (interest) within the fund. 3. The impact on income payments, including specific amounts involved. To date, no meaningful written response has been received — not even an acknowledgment explaining a delay. We also requested details of the internal complaint’s procedure and the relevant Ombudsman process. This request has effectively been ignored. Is Odette Gurppa allowed to ignore my request for further complaint’s procedure? The dismissive and indifferent manner in which this matter has been handled is deeply concerning and in all honesty I’m dumfounded with her attitude towards clients. No effort has been made to retain the client’s confidence or to address the financial prejudice caused. We are currently in the process of removing the remaining funds from AIMS (total of R1.7m – guess this is not enough for ABSA to do the due diligence necessary) due to this experience. The service received stands in stark contrast to the mission statements and client-centric promises made by these institutions. We sincerely hope this matter can be resolved urgently and professionally before formal escalation to the relevant Ombudsman. We await a clear, written and accountable response.
0 replies
8 months ago
Poor Service
I wish to formally express my dissatisfaction with the service I received. I recently purchased goods to the value of R23,000 and specifically requested delivery at a set time. Despite this, no effort was made by your company to communicate with me or honor my request. Furthermore, the manager on the floor was dismissive and rude when I attempted to raise my concerns. This level of service is completely unacceptable, especially given the value of my purchase. I expect this matter to be addressed urgently and look forward to your immediate response. Kaitlin helped me in the store, but really didn't feel my purchase meant anything to her. I'm a disappointmented customer in your service.
0 replies
9 months ago
A flying experience to remember
To the South African Airways Team, I would like to extend my deepest gratitude to the staff of SAA at Johannesburg Airport for the exceptional service I received on the morning of Saturday, July 27th, at around 09:30 AM. After arriving from an international flight, somewhat tired and slightly overwhelmed, I approached the SAA counter to check in for my connecting flight to Port Elizabeth. I had unfortunately exceeded my baggage allowance and explained this to the gentleman who assisted me. While I regret not taking down his name, I will never forget his kindness, patience, and genuine empathy. He explained the penalty calmly and clearly, but it was the way he delivered the message — with warmth and understanding — that truly stood out. He didn’t just do his job; he made me feel human in a moment that could have been frustrating or stressful. He directed me to a colleague who helped process the payment swiftly, and when I returned, he immediately continued assisting me with the same kindness and professionalism. Following that, I boarded Flight SA405 at approximately 10:15 AM. The incredible service didn’t end there. The cabin crew — a team of professional, friendly, and warm-hearted women — made the entire flight a memorable experience. Their smiles were genuine, their care effortless, and their attentiveness to the passengers was truly admirable. For someone like me, returning home after many years abroad and having flown countless international airlines, I can honestly say that the hospitality I experienced onboard this SAA flight was one of the best I’ve had in a very long time. In a world where genuine service and human connection can often be hard to come by, your team reminded me of the warmth and excellence that South Africa is capable of offering. It was not just a flight — it was a welcoming, comforting experience, and one that meant more to me than words can express. Please extend my sincere appreciation to everyone involved. You made a difference in someone’s journey home, and for that, I say thank you from the bottom of my heart. Warm regards, Cornelia Michau
0 replies
14 months ago
Home Loans Department
Dear Absa, I recently had the great fortune to deal with Gina Alberts, a home loans consultant at Uitenhage in the Eastern Cape. I'm writing this letter to express my heartfelt gratitude for the exceptional service and support she has provided to me. Her expertise, professionalism, and dedication made my experience with Absa a truly remarkable experience, and it was seamless. Further, I appreciate Gina Alberts attention to detail and her proactive approach to keeping me informed about how the process works. Gina Alberts is knowledgeable in her profession and she navigates complex issues with confidence and provides a client with peace of mind. Gina Alberts, thank you for your hard work and your dedication to me as a valued Absa client. It truly was a pleasure working with you, and I’m looking forward to many more dealings with you in the future. I will not hesitate to recommend your services to anyone who needs a home loan to be in direct contact with you. You are a great asset to ABSA, thank you for your excellence in serving me as a client. Thank you ABSA for having such great staff on your payroll. Kind Regards and keep the great work rolling, Cornelia Michau
53 replies
15 months ago
No Feedback - Lack in communication
I’m extremely disappointed in Flight Centre’s assistance. I’ve been dealing with Flight Centre before, and the consultant, Renee Roux, was excellent in her job. However, it seems like at the moment Flight Centre, Somerset West does not care about a customer’s well-being. Unfortunately, Renee is not working there anymore, and currently, the company (Flight Centre, Somerset West), seems to refuse me assistance. This was never the kind of service I received from Renee Roux (what a tragedy they lost someone who cared about their customers) – how terrible for the company. Highly dissatisfactory service currently. Not even the courtesy to send me an acknowledgment letter back - or that they'll get back to me..... NOTHING. Quick background, I originally booked a ticket in July 2019, and my return ticket would have been in July 2020. However, Flight Centre had to reschedule the ticket (with an open period) due to Covid. Now that I want to claim my reserve amount, no one at Flight Centre is willing to assist me. Booking Reference: NSI …… (not sure if I can put the full reference number here, but I do have it) Why does a company in South Africa as big as Flight Centre refuse to help me?
159 replies
17 months ago
Theft on my Chq Account
An Uber Eats was ordered on my Cheque Account, which I did not make. I live overseas, and I don't know who made these purchases on my card. It takes me forever to get information from ABSA - someone is *****ing on my card - I don't live in South Africa. I need ABSA to trace who is *****ing on my card. Help!
56 replies
19 months ago
Dismal Service ONCE AGAIN
It is shocking how bad your service is. I busy with trying to find a solution for a complaint I had - your Social Media team, does not even bother to send me an email They don't answer emails. We had a time scheduled to contact each other, your team is so poor and dismal, they did not even inform me that they would not attend the meeting anymore. I have nothing more to say. Honestly I am shocked.
53 replies
19 months ago
ABSA and Home Loans costing me money from poor service
Once again poor service from Absa. I recently did a further loan with Standard Bank. This HL was then incorrectly assigned to Absa. However, the documents that were given to ABSA by the Attorneys were incorrect. Absa refuse to show me, where the authorization is, for them to take the debit order from Standard Bank. First, this debit order was never supposed to go to Absa. Secondly, I contacted HL department at Absa, Thabo Dihlabi, the information from this person is computer generated, poor, and has a total "I don't care attitude", Thabo's service is as bad as it gets in South Africa. I require documents confirming that a signed document was supp**** to Absa to take this debit order from Standard Bank. Since I never authorized the debit order to be taken away from Standard Bank, Further to the above, Absa also charged me the full amount on the loan (pro-rata), (including the further loan amount) and Standard Bank wouldn't have. Thus leaving me the client out of pocket around R5000. Getting information from Thabo Dihlabi, has been unsuccessful, and unhelpful and to this person could not care less, how much money I've lost.
53 replies
19 months ago
UNAUTHORIZED DEBIT ORDER
Absa has made an unauthorized debit order from my account. I live overseas and I don't know how to get feedback on this unauthorized debit order immediately. The debit reads: "ACB DEBIT: EXTERNAL SBSA HOMEL 533319242". For the record, I DON'T HAVE A HOME LOAN with this number. ABSA why was this debit order made on my account?
159 replies
Review Distribution
5 Star
12 (36.36363636363637%)
4 Star
1 (3.0303030303030303%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (60.60606060606061%)