Is there any hope when it is the Founder and CEO giving bad service?.

MY REVIEW IS NOT AN UNPROVEN CLAIM. Hello Peter doesn't allow me to attach proof of Joshue threatening me to remove a Google review with proof (Google allows the proof to be attached). The communication from both Meta and Google ads everytime Joshue didn't pay them on my behalf yet he had R 11 000 in his bank account for this. Hello Peter won't allow me to attache the proof of payment. Joshue WAS GIVEN MONEY TO RUN THE ADS THERE WAS NO REASON FOR PAYMENTS TO FAIL. the voice notes when I was in tears because of the bad service, proof of Joshue accepting my business then and everytime he didn't meat any expectations he would tell me he is just a team of 2. SO WHY? WHY TAKE THE BUSINESS WHEN YOU ARE JUST A TEAM OF 2? THERE IS PROOF OF EVERYTHING IM GOING TO MENTION BELOW. IM SORRY THAT I CANT PUT IT HERE. I came across Aion Marketing around June because I had received funding from GEP for the digital marketing of my online apparel store. Right from the beginning I told Joshue the CEO and Founder of Aion Marketing that government only pays after work has been done. He did say he won't agree to paying for the ad spend. I immediately informed GEP. Joshue the founder and CEO of Aion marketing signed an agreement that he will provide ALL graphics in order for payment to be released.(Another proof I am unable to attach here) On 2 October GEP gave the go ahead for work to start. This meant that Joshue had to produce the graphics. He then told me will not because he doesn't want to be ****med though he had signed an agreement. I came to learn that signed agreements meant nothing to him. He kept saying thathe will only start work when payment had been made. This should have been a red flag but I still went on and made sure that payment is made.(THE BIGGEST MISTAKE OF MY LIFE) I expected that now that the funds were in his business bank account he will start working on marketing my business but nope. This didn't happen. It became clear that one can't trust anything coming from his mouth as well. He would tell me that he has background work on the store when he had done nothing. This is when I would send him voicenotes with my voice braking begging Joshue to start work because it was the festive season and it meant I was loosing. When I got tired of begging I made a a review and attached all the proof. For the first time in a month Joshue actually did some work though I later found out how poor the work was. He then pleaded with me to remove the review. I naively agreed. I would have to pint out little things like him misspelling the name of my brand or a link on the website not working. It TRULY break my heart that I can't attach the proof. It would benefit people to see the work of Aion Marketing. On 11 November I received a message from Google telling me that hey had stopped running my ads because of none payment. I spoke to Joshue about this. He attended to it and promised me that it will not happen again. He was struggling so much to pay for just R 100. Yes that is how much Joshue couldn't pay though there was supposed to be R 11 000 paid into his account. He had also set the ad spend too low. Like for the ads on Google he had 2 campaigns running for R 25 each. Everyone knows ad spend dictates the number of people seeing the ads, so he was making sure that the ads reached very few people. I've come to realize that he did this because he knew setting it higher would mean he is unable to pay. 2 days later Facebook ads suspended the running of ads because of none payment. At this time I became angry and asked him to stop and give me a refund. He knows the messages forcing him to work. He knows that I was the one who provided the graphics for payment to be released in the first place. He knows that twice ads were suspended because of none payment. He knows that the links in my online store went to the social media platforms of other people not me because he didn't do any due diligence. He knows that when he produced mediocre graphics for the ad campaigns. He knows all of this but in his heart and mind I was supposed to stay, not be angry and accept it all. He knows his wrong doing. There are countless WhatsApp messages between him and I. There are signed agreement but he doesn't care. He refuses to give back all the money. In his world not paying for ads to run is giving service.