Air Broadband Bloemfontein

We keep losing connection, I have a 100 up 100 down contract. I can’t connect to the rooter installed. Had to install my own to-link’s rooters for connection. They don’t let us a paying clients know about problems, I must always contact them. I’m in Bloemfontein and they are useless! No help from their side at all! Will never refer them to ant client at all!