AIR FRANCE (*^$#^&

The worst airline ever. First, my husband's suitcase was delayed. Second, when we received the suitcase, it was irreparably damaged. The lady at the airport made a claim on our behave on 6 Sept. We followed up, and they (Air France) informed us that no claim was made, so we made one ourselves. Every day from the 9th of September, they cannot tell us what is going on with our claim. Every day, checking the website of Air France, it's on the same page, just the date gets changed, and no feedback is given.