WARNING! DISHONEST HOLIDAY PROPERTY MANAGING AGENTS

AIRAGENTS, now HOST AGENTS AirAgents (Host Agents) were contracted in Oct 2018 to be our rental and management agent for our apartment in Westbrook, KZN North Coast. They promised us 65% occupancy rate, through AirBNB – we never achieved more than 11% occupancy rate. But the main problem was the *********** management of our property. Guest regularly left items broken, damaged and missing, leaving the inventory in a shadow of what it was when we handed it over to them. The AirAgent (Host Agents) property manager in KZN who was responsible for our apartment, was useless and never took inventory, instructing us to return the breakage deposit even though items were broken, damaged or missing. They eventually replaced her with an even worse manager who was crass, arrogant and ******. One guest in particular left the apartment in a terrible state (very dirty), and when we complained to the manager, who was responsible for cleaning, she said she can only help us in a couple of days’ time. She had failed to clean after the guests had checked out. When she eventually appeared at the apartment, she was very arrogant and unapologetic, and used a ****** slur against my wife. We told her to leave, and she threw the keys onto the counter. We called Ivor, the AirAgents (Host Agents) owner, and demanded that she be replaced, as we did not want a ****** to manage our apartment. He agreed and feigned outrage, apologised and ‘appointed’ another person. The new women would now manage the property, keep it clean, check inventory, and do the check-ins and check-outs. We were happy with the arrangement. When I messaged her, she responded, saying AirAgents (Host Agents) are still doing check ins and check outs, and that she doesn't speak to the guests. She then later explained that the AirAgent (Host Agents) manager were very upset with her, saying we, the owners, were not supposed to know that she was not doing the check-in and check-outs. She refused to lie on their behalf. As is evident, AirAgents (Host Agents) quickly destroyed whatever trust relationship we had with them. They were also in breach of our agreement of trust and went against the spirit of honesty required in a relationship like this. They are now operating as Host Agents, I suspect because of all the complaints against the company. These people, led by Ivor, are dishonest and not ethical.