A
AirAgents
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Performance(last 12 months):
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Ranking
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNF
Neil F
1 reviews | Active since Jan 2020
14 Mar 2024, 16:50
WARNING! DISHONEST HOLIDAY PROPERTY MANAGING AGENTS
AIRAGENTS, now HOST AGENTS AirAgents (Host Agents) were contracted in Oct 2018 to be our rental and management agent for our apartment in Westbrook, KZN North Coast. They promised us 65% occupancy rate, through AirBNB – we never achieved more than 11% occupancy rate. But the main problem was the *********** management of our property. Guest regularly left items broken, damaged and missing, leaving the inventory in a shadow of what it was when we handed it over to them. The AirAgent (Host Agents) property manager in KZN who was responsible for our apartment, was useless and never took inventory, instructing us to return the breakage deposit even though items were broken, damaged or missing. They eventually replaced her with an even worse manager who was crass, arrogant and ******. One guest in particular left the apartment in a terrible state (very dirty), and when we complained to the manager, who was responsible for cleaning, she said she can only help us in a couple of days’ time. She had failed to clean after the guests had checked out. When she eventually appeared at the apartment, she was very arrogant and unapologetic, and used a ****** slur against my wife. We told her to leave, and she threw the keys onto the counter. We called Ivor, the AirAgents (Host Agents) owner, and demanded that she be replaced, as we did not want a ****** to manage our apartment. He agreed and feigned outrage, apologised and ‘appointed’ another person. The new women would now manage the property, keep it clean, check inventory, and do the check-ins and check-outs. We were happy with the arrangement. When I messaged her, she responded, saying AirAgents (Host Agents) are still doing check ins and check outs, and that she doesn't speak to the guests. She then later explained that the AirAgent (Host Agents) manager were very upset with her, saying we, the owners, were not supposed to know that she was not doing the check-in and check-outs. She refused to lie on their behalf. As is evident, AirAgents (Host Agents) quickly destroyed whatever trust relationship we had with them. They were also in breach of our agreement of trust and went against the spirit of honesty required in a relationship like this. They are now operating as Host Agents, I suspect because of all the complaints against the company. These people, led by Ivor, are dishonest and not ethical.
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Neil F
1 reviews | Active since Jan 2020
14 Mar 2024, 16:50
WARNING! DISHONEST HOLIDAY PROPERTY MANAGING AGENTS
AIRAGENTS, now HOST AGENTS AirAgents (Host Agents) were contracted in Oct 2018 to be our rental and management agent for our apartment in Westbrook, KZN North Coast. They promised us 65% occupancy rate, through AirBNB – we never achieved more than 11% occupancy rate. But the main problem was the *********** management of our property. Guest regularly left items broken, damaged and missing, leaving the inventory in a shadow of what it was when we handed it over to them. The AirAgent (Host Agents) property manager in KZN who was responsible for our apartment, was useless and never took inventory, instructing us to return the breakage deposit even though items were broken, damaged or missing. They eventually replaced her with an even worse manager who was crass, arrogant and ******. One guest in particular left the apartment in a terrible state (very dirty), and when we complained to the manager, who was responsible for cleaning, she said she can only help us in a couple of days’ time. She had failed to clean after the guests had checked out. When she eventually appeared at the apartment, she was very arrogant and unapologetic, and used a ****** slur against my wife. We told her to leave, and she threw the keys onto the counter. We called Ivor, the AirAgents (Host Agents) owner, and demanded that she be replaced, as we did not want a ****** to manage our apartment. He agreed and feigned outrage, apologised and ‘appointed’ another person. The new women would now manage the property, keep it clean, check inventory, and do the check-ins and check-outs. We were happy with the arrangement. When I messaged her, she responded, saying AirAgents (Host Agents) are still doing check ins and check outs, and that she doesn't speak to the guests. She then later explained that the AirAgent (Host Agents) manager were very upset with her, saying we, the owners, were not supposed to know that she was not doing the check-in and check-outs. She refused to lie on their behalf. As is evident, AirAgents (Host Agents) quickly destroyed whatever trust relationship we had with them. They were also in breach of our agreement of trust and went against the spirit of honesty required in a relationship like this. They are now operating as Host Agents, I suspect because of all the complaints against the company. These people, led by Ivor, are dishonest and not ethical.
0
Replies (0)KH
Katleho H
1 reviews | Active since Jan 2020
5 May 2022, 06:02
Appalling Service
worst company to deal with, do not deal with them, they are incompetent, they lie, and they don't care about the clients , we had a camera in our rental unit which was a pure invasion of privacy , they keep saying they will call the property manager to get feedback and no-one gets back to you, you have to keep following up tp get lame excuses from these people
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Katleho H
1 reviews | Active since Jan 2020
5 May 2022, 06:02
Appalling Service
worst company to deal with, do not deal with them, they are incompetent, they lie, and they don't care about the clients , we had a camera in our rental unit which was a pure invasion of privacy , they keep saying they will call the property manager to get feedback and no-one gets back to you, you have to keep following up tp get lame excuses from these people
0
Replies (0)KH
Katleho H
1 reviews | Active since Jan 2020
4 May 2022, 18:48
Appalling Service
worst company to deal with, do not deal with them, they are incompetent, they lie, and they don't care about the clients , we had a camera in our rental unit which was a pure invasion of privacy , they keep saying they will call the property manager to get feedback and no-one gets back to you, you have to keep following up tp get lame excuses from these people
Helpful (0)
|Replies (0)KH
Katleho H
1 reviews | Active since Jan 2020
4 May 2022, 18:48
Appalling Service
worst company to deal with, do not deal with them, they are incompetent, they lie, and they don't care about the clients , we had a camera in our rental unit which was a pure invasion of privacy , they keep saying they will call the property manager to get feedback and no-one gets back to you, you have to keep following up tp get lame excuses from these people
0
Replies (0)NS
Nomusa S
1 reviews | Active since Jan 2020
10 Apr 2022, 20:05
Accommodation at Daisy Rd, Morningside, Durban
Heleen, you were such an amazing host. We had a great time at Daisy Rd, Morningside. The fact that you were in contact with me days prior to our arrival, gave me great comfort that my family will have a place to stay and that I have one less thing to worry about. Since our flight was early, you allowed us to check in before the normal check-in time and I was able to connect and work first as I'm working remotely and I'm truly grateful for that. What a beautiful, cossy place you have, in a safe area and clean environment. You checked on us every morning to ensure that we had a safe evening and to find out if there's anything that we needed help with. Thank you for allowing my family to create great memories at your place and Durban as a whole. God bless you, your family and your work 🙌
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Nomusa S
1 reviews | Active since Jan 2020
10 Apr 2022, 20:05
Accommodation at Daisy Rd, Morningside, Durban
Heleen, you were such an amazing host. We had a great time at Daisy Rd, Morningside. The fact that you were in contact with me days prior to our arrival, gave me great comfort that my family will have a place to stay and that I have one less thing to worry about. Since our flight was early, you allowed us to check in before the normal check-in time and I was able to connect and work first as I'm working remotely and I'm truly grateful for that. What a beautiful, cossy place you have, in a safe area and clean environment. You checked on us every morning to ensure that we had a safe evening and to find out if there's anything that we needed help with. Thank you for allowing my family to create great memories at your place and Durban as a whole. God bless you, your family and your work 🙌
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Adelino A
1 reviews | Active since Jan 2020
12 Jan 2022, 12:37
Not Cool AirAgents
Booked Through AirAgents Accomadation In Cape Town From 27thDec - 4th Jan22. Stayed at Manhattan Suites 1003 Central City- Views Amazing, but thats where it stops. Unit not prepared for our arrival. Broken and damaged goods where reported from the first day. In the full 8 days we stayed only 2 of the 6 complaints were addressed. i phoned and emailed my concerns. to date no one has taken responsibility. Not pleasant for a Long awaited and expensive Holiday.
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Adelino A
1 reviews | Active since Jan 2020
12 Jan 2022, 12:37
Not Cool AirAgents
Booked Through AirAgents Accomadation In Cape Town From 27thDec - 4th Jan22. Stayed at Manhattan Suites 1003 Central City- Views Amazing, but thats where it stops. Unit not prepared for our arrival. Broken and damaged goods where reported from the first day. In the full 8 days we stayed only 2 of the 6 complaints were addressed. i phoned and emailed my concerns. to date no one has taken responsibility. Not pleasant for a Long awaited and expensive Holiday.
0
Replies (0)KS
Kavitha S
1 reviews | Active since Jan 2020
29 Dec 2021, 07:23
Cancellation
I have cancelled with Airagents for a booking I made on booking.com. they rejected my credit card on booking.com and made me pay using paygate. I cancelled within the cancellation period, free cancellation before 2022-01-16 and I cancelled on 2021-12-18. I have requested my refund and instead they debited me again and they insist that it is a credit. My bank fraud dept have confirmed that it is infact a debit. I have not received my money yet. I am extremely upset. Why does booking.com support these people
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Kavitha S
1 reviews | Active since Jan 2020
29 Dec 2021, 07:23
Cancellation
I have cancelled with Airagents for a booking I made on booking.com. they rejected my credit card on booking.com and made me pay using paygate. I cancelled within the cancellation period, free cancellation before 2022-01-16 and I cancelled on 2021-12-18. I have requested my refund and instead they debited me again and they insist that it is a credit. My bank fraud dept have confirmed that it is infact a debit. I have not received my money yet. I am extremely upset. Why does booking.com support these people
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Replies (0)NS
Nomusa S
1 reviews | Active since Jan 2020
27 Sept 2021, 21:26
Bad service and unprofessional conduct from Melissa Baggott of Air Agents
My name is Nomusa Sibanda and oh What a terrible experience I've had with AirAgents @Airagents #airagents. Putting my family including my children of 21, 17, 11 and 5 years old lives at risk. I made a holiday booking online via Bookings.com and on the 26th of February 2021 for 24th to 26th September 2021 at Deja Blue. I received a WhatsApp message from Melissa Baggott from Air Agents on cell phone number +27745874566 confirming that I have booked deja Blue via Bookings.com but they don't accept the credit card payment I made. I must pay 50% of the invoice amount into FNB account number 62704574450. I paid the amount and sent the proof of payment via WhatsApp. On the 27th February 2021 she confirmed receipt and said Accounts will allocate the funds. On the 12th of September I tried calling her on the above cell phone number and she didn't respond. I then sent her a WhatsApp message to enquire about the details of my booking, if everything was ready, she didn't respond. I send her another message on the 14th September to find out if everything was still in order regarding my reservation. She didn't respond yet again. On the 17th September 2021 she sent me a WhatsApp message from a different cell phone number 0820680657 requesting the final payment and that they are looking forward to welcome me to Cape Town. I paid the final amount and sent her proof of payment on the 18th of September and I told to please confirm that my booking was for Durban and not Cape Town. She responded on the 19th and said said that's their template and that my booking is for Durban. She apologized for the error. On the 23rd I received a link to confirm the number of guests. On the 24th September at 17:00 I called the +27872381796 their 24/7 office number and it says it does not exist. I sent her a WhatsApp message on the 0820680657 asking for location and she didn't respond either. I then called the number and she said she'll send me the contact details for Bolinka who will check me in. I called Bolinka and told me the place was not ready. They were still fixing the bathroom. She said she'll talk to Melissa and they will make other arrangements. I called Melissa and she switched her data off and I called her and she didn't take my calls. I started getting worried because I left Johannesburg and when I got to Durban, it seemed I didn't have a place to stay for my family. Bolinka said I shouldn't worry, they are trying to sort out another place for us to sleep. We drove around Durban and eventually decided to park next to a Caltex Filling Station. As it was getting late, I asked my husband to go buy some food for the evening and I stayed in the car with the kids (17,11 and 5 year old). It was stuffy and we opened the windows to get some fresh air. At 17:39 Melissa send me a link for Island Hotel and asked if I'm okay with it. I told her I'm taking it, it's not like I have any other alternative. She said she was finalizing the booking. I called her and she didn't answer. I sent her a request for the location and she didn't respond. At 18:24 I sent her a message telling her that she we are parked on the streets and it's getting darker and unsafe. At 18:45 some guys grabbed my daughter's phone through the window. Me and the kids were shaken and my husband was gone to buy food. I called Melissa and told her of the incident and she told me that all the places were fully booked and there was nothing. She's doing all she can to get me a place. I offered to go to the nearby building and find out if we can have accommodations. They were fully booked. At 19:31 Melissa said she found me a place to stay in Richards Bay. I asked her if she knew the distance from Durban to Richards Bay. She said it's one hour drive. She wanted me and my family to go sleep in Richards Bay for a Durban holiday. She insisted that I take that accommodation because all the other places are fully booked. At 19:36 she sent me contact numbers for Richards Bay Road Lodge for me to go there. She said they will call me with details and that I must pay when I get there and she will refund me the following day. I told her I'm not going to Richards Bay. Tumi from the Road Lodge called me telling me that a lady who was so rude insists on her booking accommodation for me and she hang up on them while she was still speaking to her. I told Tumi that I was not going to Richards Bay and that they should not accept any payment for that booking. Melissa was screaming that I should take the Richards Bay booking. I told her she must stop making this my fault. I secured my booking in February, I asked her about my booking on the and now in September she didn't even enquire to ensure that the place was ready. At around 20:05 a convoy of Police Cars started gathering around us wanting to know why are we parking there for so long, so late. It was really scary. The kids were crying, now we didn't know what to do. Melissa called and we gave the Police the phone and they were shocked that she wants us to drive to Richards Bay at that time (200km from Durban) I then sent a message to Bolinka to ask her if we can just sleep in that place, they will fix the bathroom the following day. She said the place was not in a condition to stay in (no bathroom and water) Melissa and whoever she was with, didn't care what was happening to me and my family, even though I did my booking so long ago, to avoid such inconvenience. I told her how does she expect me to get an accommodation and pay for it while she has my money for the accommodation. Bolinka offered to refund me the money so I can look for an accommodation. The horrible experience I've had from Air Agents. Stay away from Air Agents, their service is horrible and they are heartless. They didn't care what was going to happen to my family after we've left the comfort of our home in Gauteng. They then canceled my booking and said the reason is Non-payment. Really? They didn't call to find out if we were safe after their mess-up. You can reach me at Ntombikayise.sibanda@gmail.com
Helpful (0)
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Nomusa S
1 reviews | Active since Jan 2020
27 Sept 2021, 21:26
Bad service and unprofessional conduct from Melissa Baggott of Air Agents
My name is Nomusa Sibanda and oh What a terrible experience I've had with AirAgents @Airagents #airagents. Putting my family including my children of 21, 17, 11 and 5 years old lives at risk. I made a holiday booking online via Bookings.com and on the 26th of February 2021 for 24th to 26th September 2021 at Deja Blue. I received a WhatsApp message from Melissa Baggott from Air Agents on cell phone number +27745874566 confirming that I have booked deja Blue via Bookings.com but they don't accept the credit card payment I made. I must pay 50% of the invoice amount into FNB account number 62704574450. I paid the amount and sent the proof of payment via WhatsApp. On the 27th February 2021 she confirmed receipt and said Accounts will allocate the funds. On the 12th of September I tried calling her on the above cell phone number and she didn't respond. I then sent her a WhatsApp message to enquire about the details of my booking, if everything was ready, she didn't respond. I send her another message on the 14th September to find out if everything was still in order regarding my reservation. She didn't respond yet again. On the 17th September 2021 she sent me a WhatsApp message from a different cell phone number 0820680657 requesting the final payment and that they are looking forward to welcome me to Cape Town. I paid the final amount and sent her proof of payment on the 18th of September and I told to please confirm that my booking was for Durban and not Cape Town. She responded on the 19th and said said that's their template and that my booking is for Durban. She apologized for the error. On the 23rd I received a link to confirm the number of guests. On the 24th September at 17:00 I called the +27872381796 their 24/7 office number and it says it does not exist. I sent her a WhatsApp message on the 0820680657 asking for location and she didn't respond either. I then called the number and she said she'll send me the contact details for Bolinka who will check me in. I called Bolinka and told me the place was not ready. They were still fixing the bathroom. She said she'll talk to Melissa and they will make other arrangements. I called Melissa and she switched her data off and I called her and she didn't take my calls. I started getting worried because I left Johannesburg and when I got to Durban, it seemed I didn't have a place to stay for my family. Bolinka said I shouldn't worry, they are trying to sort out another place for us to sleep. We drove around Durban and eventually decided to park next to a Caltex Filling Station. As it was getting late, I asked my husband to go buy some food for the evening and I stayed in the car with the kids (17,11 and 5 year old). It was stuffy and we opened the windows to get some fresh air. At 17:39 Melissa send me a link for Island Hotel and asked if I'm okay with it. I told her I'm taking it, it's not like I have any other alternative. She said she was finalizing the booking. I called her and she didn't answer. I sent her a request for the location and she didn't respond. At 18:24 I sent her a message telling her that she we are parked on the streets and it's getting darker and unsafe. At 18:45 some guys grabbed my daughter's phone through the window. Me and the kids were shaken and my husband was gone to buy food. I called Melissa and told her of the incident and she told me that all the places were fully booked and there was nothing. She's doing all she can to get me a place. I offered to go to the nearby building and find out if we can have accommodations. They were fully booked. At 19:31 Melissa said she found me a place to stay in Richards Bay. I asked her if she knew the distance from Durban to Richards Bay. She said it's one hour drive. She wanted me and my family to go sleep in Richards Bay for a Durban holiday. She insisted that I take that accommodation because all the other places are fully booked. At 19:36 she sent me contact numbers for Richards Bay Road Lodge for me to go there. She said they will call me with details and that I must pay when I get there and she will refund me the following day. I told her I'm not going to Richards Bay. Tumi from the Road Lodge called me telling me that a lady who was so rude insists on her booking accommodation for me and she hang up on them while she was still speaking to her. I told Tumi that I was not going to Richards Bay and that they should not accept any payment for that booking. Melissa was screaming that I should take the Richards Bay booking. I told her she must stop making this my fault. I secured my booking in February, I asked her about my booking on the and now in September she didn't even enquire to ensure that the place was ready. At around 20:05 a convoy of Police Cars started gathering around us wanting to know why are we parking there for so long, so late. It was really scary. The kids were crying, now we didn't know what to do. Melissa called and we gave the Police the phone and they were shocked that she wants us to drive to Richards Bay at that time (200km from Durban) I then sent a message to Bolinka to ask her if we can just sleep in that place, they will fix the bathroom the following day. She said the place was not in a condition to stay in (no bathroom and water) Melissa and whoever she was with, didn't care what was happening to me and my family, even though I did my booking so long ago, to avoid such inconvenience. I told her how does she expect me to get an accommodation and pay for it while she has my money for the accommodation. Bolinka offered to refund me the money so I can look for an accommodation. The horrible experience I've had from Air Agents. Stay away from Air Agents, their service is horrible and they are heartless. They didn't care what was going to happen to my family after we've left the comfort of our home in Gauteng. They then canceled my booking and said the reason is Non-payment. Really? They didn't call to find out if we were safe after their mess-up. You can reach me at Ntombikayise.sibanda@gmail.com
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Alicia S
1 reviews | Active since Jan 2020
2 Jul 2021, 09:31
Bait and Switch Scam
This company runs a "bait and switch" scam - they bait people to book at booking.com rates (in my case R1000) and then they lie to booking.com about the card being declined so they can switch to a higher price. After lying about my card being declined, AirAgents forthwith sent me a "new quotation" for R1600, a 60% increase (!)
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Alicia S
1 reviews | Active since Jan 2020
2 Jul 2021, 09:31
Bait and Switch Scam
This company runs a "bait and switch" scam - they bait people to book at booking.com rates (in my case R1000) and then they lie to booking.com about the card being declined so they can switch to a higher price. After lying about my card being declined, AirAgents forthwith sent me a "new quotation" for R1600, a 60% increase (!)
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