A
Airalo
Unclaimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Airalo
Airalo has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Airalo across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceH
JvdW
Jedidja van der Walt
1 reviews | Active since Jan 2020
3 Feb 2025, 05:04
Airalo doesn't care about customers
I was very excited about using Airalo's eSIM for a trip overseas. However, I only realized after purchasing an eSIM that in my country eSIM wasn't available on my phone (in fact, since I'm from a 3rd world country, it's only available on phones that cost 5x what mine does). As with any other purchase online (such as from Amazon), I expected a refund to be hassle free and to make use of Airalo again in a couple years when eSIM was more affordable in my country. However, at first Airalo flat out refused to do any sort of refund. After lots of back-and-forth they finally agreed to refund me in NON-EXPIRING Airmoney, which I could use to purchase an eSIM from them again in future. This wasn't exactly ideal, but better than nothing, my plan was to use the Airmoney in a couple years when an affordable phone with eSIM was available and based on that experience I might use Airalo again. However, this week I received an email informing me that Airmoney now expires a year from obtaining it. This is like buying something that has a lifetime guarantee, and after having it for 5 months the seller tells you not only have they changed their guarantee, but purchases will implode a year after purchase... I contacted Airalo again to see if we could make a plan, since an affordable eSIM compatible phone isn't going to magically appear before June this year, nor will I be going overseas. They were completely unwilling to help. Bottom line: I've effectively lost the money I spent at Airalo. I'll definitely not be using them for eSIMs in the future when I'm able to use eSIM. And I would encourage you to avoid them, I'm sure there are providers out there with better service.
Helpful (0)
|Replies (0)JvdW
Jedidja van der Walt
1 reviews | Active since Jan 2020
3 Feb 2025, 05:04
Airalo doesn't care about customers
I was very excited about using Airalo's eSIM for a trip overseas. However, I only realized after purchasing an eSIM that in my country eSIM wasn't available on my phone (in fact, since I'm from a 3rd world country, it's only available on phones that cost 5x what mine does). As with any other purchase online (such as from Amazon), I expected a refund to be hassle free and to make use of Airalo again in a couple years when eSIM was more affordable in my country. However, at first Airalo flat out refused to do any sort of refund. After lots of back-and-forth they finally agreed to refund me in NON-EXPIRING Airmoney, which I could use to purchase an eSIM from them again in future. This wasn't exactly ideal, but better than nothing, my plan was to use the Airmoney in a couple years when an affordable phone with eSIM was available and based on that experience I might use Airalo again. However, this week I received an email informing me that Airmoney now expires a year from obtaining it. This is like buying something that has a lifetime guarantee, and after having it for 5 months the seller tells you not only have they changed their guarantee, but purchases will implode a year after purchase... I contacted Airalo again to see if we could make a plan, since an affordable eSIM compatible phone isn't going to magically appear before June this year, nor will I be going overseas. They were completely unwilling to help. Bottom line: I've effectively lost the money I spent at Airalo. I'll definitely not be using them for eSIMs in the future when I'm able to use eSIM. And I would encourage you to avoid them, I'm sure there are providers out there with better service.
0
Replies (0)NP
Nivesh P
1 reviews | Active since Jan 2020
19 Sept 2024, 05:27
Airalo esim does not work even after showing as activated.
So I bought their UK esim (2GB option with some voice and smses as well). Activated it, shows all is fine and active but 0 signal/use. Have restarted phone, done everything on their help pages. I'm not the first to experience this with them. Won't buy from Airalo ever again, that's $8.5 USD down the drain.
Helpful (0)
|Replies (0)NP
Nivesh P
1 reviews | Active since Jan 2020
19 Sept 2024, 05:27
Airalo esim does not work even after showing as activated.
So I bought their UK esim (2GB option with some voice and smses as well). Activated it, shows all is fine and active but 0 signal/use. Have restarted phone, done everything on their help pages. I'm not the first to experience this with them. Won't buy from Airalo ever again, that's $8.5 USD down the drain.
0
Replies (0)