Accident with our car.

My husband worked at Sasol for a contract he then wanted to come home for a weekend and we used Aircare carepark, they should be called no care carepark. When my husband got to the airport the driver handed him his keys and after that he got a call from Marle just telling him her driver had an accident with his car. I then emailed her the following day and told her that they must please go to the police station to get a police report and send me the case number and the drivers license. They never did that so I could not claim from my insurance. She kept telling me that they will pay and my claim is with finance. No suddenly she told me that their terms and condition states they don't take liability. I told her that I could have claimed form my insurance if they did what I asked. She stated that her driver refused to go to the police station or give his lisence to her. They don't want to take any responsibility for their drivers. I came across more people they did this to from crack windscreens to lost keys to stolen good to accidents and they don't take any responsibility. They keep on getting away with this, it is unacceptable. my name is Yolanda and my no is 0835479393