aircon boys

Aircon Boys

We’ve been dealing with Shane and Aircon Boys for about 4 years now, and have always had good service, and enjoyed an amicable interaction. They installed and maintained 3 aircons at our previous home. We moved into a new home last September, and got Shane to send a team out to regas 2 aircons, mount a condenser, move an evaporator and take 1 aircon unit away for assessment and repairs. This was not a good interaction at all. His team arrived without all the required tools, and borrowed of mine. They proceeded to leave with my hammer. They broke a 3m PVC pipe, but just didn’t bother reporting it to me or Shane. In regassing one unit they damaged the remote receiver. The result is that the remote receiver cannot be repaired, and since the OEM no longer makes this model it cannot be replaced either. The OEM suggested a universal remote control and receiver instead, at a cost of about R 2,500.00 I enquired about the state of the unit that was taken away for repair, with the idea that, if it was not repairable, we could look at salvaging and swopping out the remote receiver, but Shane informed that it had been disposed of, because it was beyond repair. Again, this decision was made was made unilaterally, and I would have thought it normal cause to first inform the customer before disposing of their property. When I spoke with Shane about all of this, he flatly denied that his staff would have damaged the remote receiver, but had no comment when I asked why his staff had not brought it to my intention if the unit required repairs before regassing it. Also, I had been using the airconditioner (with the remote control) for months prior to his team calling out, without any issues. As for the unit they took away, he claims that his staff told him that I asked them to dispose of it. If I wanted to dispose of it, I could have done so myself. In the situation, he chose to believe his team’s recollection of events, rather than entertain mine. I am aware that Shane has ventured into an alternate energy solutions business, and it appears, in my opinion that is at the cost of the aircon business. His attitude to absolutely absolve his team of their negligence based on their account of events also does not sit well with me. Whilst I paid his invoice, and will absorb the cost of repairing the aircon that his team damaged, I am not at all happy with his service now, and can no longer with a clear conscience give his business a recommendation.