Airlink

Based on recent customer reviews, Airlink draws sharp criticism for its handling of refunds, booking changes, and luggage incidents, while a smaller group of customers praise individual staff members who deliver exceptional assistance. Recurring frustrations centre on rigid cancellation policies, name change fees, missing or tampered luggage, poor communication during disruptions, and unresponsive complaint channels. Bright spots exist in special assistance experiences and named consultants who go above and beyond.

The most common complaint about Airlink, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (1.4). Customers report refusal of refunds, R690 name change fees, 50% cancellation penalties, six month refund delays, and pricing seen as exploitative on monopoly routes like Durban to Nelspruit and Upington.

Airlink has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 104 reviews in the last 12 months. Hellopeter has tracked Airlink across 593 total reviews. How is the TrustIndex calculated? →