Negligence / Carelessness / Not handled with due care

I reported existing stone chips on my bonnet during a previous booking to ensure they were noted. During my latest visit, APS attempted to polish these marks out. Unfortunately, this left the bonnet looking worse than before, with visible damage to the paintwork.

I expected my vehicle to be handled with due care and returned in the same condition it was received. This experience showed a lack of care and attention to detail, which is disappointing for a professional parking service